The best approach to developing the optimal CRM process is to work backward from the customer's perspective.

Question

Quizplus · Accepted Answer

Working backward from the customer's perspective ensures that the CRM process is designed to meet their needs and provide the best possible experience. This approach helps businesses understand their customers' behaviors, preferences, and pain points, which can inform the development of effective CRM strategies.

The Best Approach to Developing the Optimal CRM Process Is