Question 1

Sean has------------- because he is the only cartographer in his office and others rely on him for accurate map information.

Accepted Answer

Sean has expert power because his unique skills and knowledge as the only cartographer in his office make him an indispensable source of accurate map information, which others rely on. Expert power is derived from possessing knowledge or expertise in a particular area that others need or value.

Question 2

All good leaders must have effective

Accepted Answer

Effective communication is essential for good leadership as it enables leaders to convey their vision, goals, and expectations clearly to their followers, ensuring alignment and effective teamwork. Haptics, connection power, kinesics, and handshakes are more specific aspects or tools of communication rather than core requirements.

Question 3

Our physical appearance communicates persuasive signals to other people and

Accepted Answer

The answer of Our physical appearance communicates persuasive signals to...

Question 4

Candace's supervisor has-------------- , because he oversees the work of the 12 other people in his office.

Accepted Answer

Legitimate power stems from an individual's position or role within an organization, granting them the authority to oversee and direct others' work, as described for Candace's supervisor.

Question 5

People usually associate a raised voice with

Accepted Answer

A raised voice is often associated with anger because it can be a sign of aggression or frustration.

Question 6

Which of the following is NOT a deal-breaker if it is included in your résumé?

Accepted Answer

Including the names of references in your résumé is not typically considered a deal-breaker. While it's more common to note that references are available upon request, providing them directly is not usually seen as a negative. On the other hand, typos, misspellings, inaccurate information, and incorrect links can all significantly undermine the professionalism of your application.

Question 7

Jenny buys a suit before her first job interview because she knows that her --------------makes an crucial first impression.

Accepted Answer

Physical appearance is crucial for making a first impression, especially in contexts like job interviews where visual presentation can significantly impact perceptions.

Question 8

Conner has several email accounts and is trying to decide on the most suitable one for his résumé. Which of the following is most appropriate?

Accepted Answer

Option C, "conner@email.com," is the most appropriate for a résumé because it is professional, straightforward, and uses his name, making it easy for potential employers to remember and associate with him. The other options contain nicknames or numbers that could be perceived as unprofessional.

Question 9

If someone is being oppressed in a relationship, the other person is likely exercising

Accepted Answer

Coercive power is used to force someone to comply through threats or punishment, which aligns with the concept of oppression in a relationship.

Question 10

It is a good idea to call ahead before a job interview and ask about office attire so that you can blend in with the rest of the staff.

Accepted Answer

The answer of It is a good idea to call...

Question 11

Indirect persuasion refers to what you do during a live interview with a hiring committee, manager, or business owner.

Accepted Answer

Indirect persuasion often involves influencing someone without direct communication, such as through actions, the environment, or other forms of non-verbal communication, rather than what is done during a live interview.

Question 12

It is important to wear cologne or perfume to a job interview so that you will smell good.

Accepted Answer

Wearing strong cologne or perfume to a job interview can be off-putting to the interviewer and may cause discomfort, especially if they are sensitive or allergic to certain scents. It's best to be clean and use minimal or no fragrance.

Question 13

Vocalics is the study of how people express themselves through voices.

Accepted Answer

Vocalics, also known as paralanguage, is the study of how voice is used to express oneself, including tone, pitch, loudness, and speech rate, among other vocal cues.

Question 14

More employers are looking up job candidates on social media websites, so it is a good idea to be mindful of that as you are posting photos and status updates.

Accepted Answer

Employers often review candidates' social media profiles to assess their professionalism and suitability for a job, making it important to maintain a positive online presence.

Question 15

It is a good idea to follow up on a job interview with an emailed thank- you note.

Accepted Answer

The answer of It is a good idea to follow...

Question 16

In customer relations, nonverbal cues often substitute for verbal
messages.

Accepted Answer

Nonverbal cues, such as facial expressions, gestures, posture, and tone of voice, can convey messages and emotions just as effectively, if not more so, than words. They often complement, enhance, or even substitute for verbal communication in customer relations.

Question 17

Customer service personnel often use a verbal message followed by a nonverbal message that repeats the same meaning, because many times customers won't understand or accept a verbal message alone.

Accepted Answer

Nonverbal cues can reinforce the meaning of verbal messages, making the communication more effective, especially in customer service where clarity and assurance are crucial.

Question 18

Leaders should be suspicious of all forms of communication that employees use to shape perception.

Accepted Answer

Effective leaders understand the importance of open and diverse forms of communication. Being overly suspicious can undermine trust and hinder the development of a positive organizational culture.

Question 19

Leaders should be effective receivers and interpreters of the verbal and nonverbal cues of their employees and co-workers.

Accepted Answer

Effective leaders must be adept at understanding both verbal and nonverbal communication to fully grasp the thoughts, feelings, and concerns of their employees and co-workers, thereby enhancing leadership effectiveness and workplace relationships.

Question 20

What are some of the ways that social media websites are used in the job search and hiring processes? Do you plan to change your information when you are searching for a job? Why or why not?

Accepted Answer

The answer of What are some of the ways that...

Quiz 11: Persuasion in Business and Professional Contexts