…....... is a process designed to focus on customer expectations, preventing problems, building commitment to quality amongst all managers and staffs, and promoting open and transparent decision making.
A)planning
B)tqm
C)marketing
D)none of the above

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a comprehensive approach aimed at improving quality and productivity in business processes that is designed around the focus on customer expectations, preventing problems, building a commitment to quality among all employees, and promoting open and transparent decision-making.

… Is a Process Designed to Focus on Customer Expectations