Question 1

Capacity decisions have a direct influence on performance of production system in respect of ________
A)delivery performance
B)quality control
C)plant size
D)manpower

Accepted Answer

Capacity decisions directly influence delivery performance by determining the production system's ability to meet customer demand on time.

Question 2

Productivity tends to be more difficult to improve in the service sector because the work is _________________.
A)often difficult to automate .
B)typically labor intensive .
C)frequently individually processed and customised.
D)often an intellectual task performed by professionals.

Accepted Answer

The work in the service sector is frequently individually processed and customized, making it more difficult to automate and improve productivity.

Question 3

________family is primarily concerned with quality management.
A)iso 9004.
B)iso 14000.
C)iso 9000.
D)iso 14001.

Accepted Answer

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. ISO 9001:2015 is the only standard in the family that can be certified to and it focuses on quality management systems.

Question 4

Select the odd one which is not the required document for the ISO certificate?
A)quality policy manual.
B)quality system procedures.
C)records.
D)contract review.

Accepted Answer

The odd one out is "contract review" because while quality policy manual, quality system procedures, and records are essential documents for maintaining an ISO quality management system, contract review is a process rather than a document required for ISO certification.

Question 5

_________is carried out to verify whether a quality system is effective and suitable.
A)quality audit.
B)quality assurance audit.
C)quality verification.
D)quality analysis.

Accepted Answer

A quality audit is conducted to verify whether a quality system is effective and suitable.

Question 6

Performance appraisal is also known as ______.
A)merit rating.
B)quality rating .
C)credit rating.
D)critical rating.

Accepted Answer

Performance appraisal is often referred to as merit rating, where an employee's performance is evaluated and documented.

Question 7

Select the odd one which is not the dimension of quality?
A)response.
B)reliability.
C)reputation.
D)reassurance.

Accepted Answer

The answer of Select the odd one which is not...

Question 8

Supplier rating system is also referred to as a _________used to obtain an over all rating of suppliers performance.
A)score card system.
B)open ended system .
C)credit card system .
D)sub system.

Accepted Answer

A scorecard system is used to evaluate and obtain an overall rating of a supplier's performance, incorporating various performance metrics and criteria.

Question 9

The term muda in TQM refers to ______ classes of waste.
A)six.
B)seven.
C)eight .
D)nine.

Accepted Answer

The term muda in Total Quality Management (TQM) refers to seven classes of waste, which include defects, overproduction, waiting, non-utilized talent, transportation, inventory, and motion.

Question 10

RPN in total quality management denotes _______.
A)risk priority number.
B)return priority number.
C)risk preference number.
D)return preference number.

Accepted Answer

RPN stands for Risk Priority Number in total quality management. It is a risk assessment tool used to prioritize risks by assessing their severity, occurrence, and detection.

Question 11

A _____________ is something which is offered to customers to satisfy their needs or wants.
A)process.
B)price.
C)promotion.
D)product.

Accepted Answer

A product is something offered to customers to satisfy their needs or wants, encompassing goods, services, or ideas.

Quiz 7: Operations and Quality Management

Capacity decisions have a direct influence on performance of production system in respect of ________

Productivity tends to be more difficult to improve in the service sector because the work is _________________.

________family is primarily concerned with quality management.

Select the odd one which is not the required document for the ISO certificate?

_________is carried out to verify whether a quality system is effective and suitable.

Performance appraisal is also known as ______.

Select the odd one which is not the dimension of quality?

Supplier rating system is also referred to as a _________used to obtain an over all rating of suppliers performance.

The term muda in TQM refers to ______ classes of waste.

RPN in total quality management denotes _______.

A _____________ is something which is offered to customers to satisfy their needs or wants.