Question 1

Social capital is the investment in human knowledge and skills for future profit.

Accepted Answer

Social capital refers to the network of relationships and social connections that facilitate collaboration and cooperation, not investments in human knowledge and skills for future profit.

Question 2

Explain the software component of social media information systems (SMIS)with respect to each of the three organizational roles.

Accepted Answer

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Question 3

Social capital can be gained by limiting the number of friends.

Accepted Answer

Social capital is generally increased by expanding one's network and building relationships, not by limiting them.

Question 4

To an organization,the strength of a relationship is the likelihood that the entity in the relationship will do something that benefits the organization.

Accepted Answer

The strength of a relationship is often measured by the willingness of the entity in the relationship to support and contribute to the organization's goals and objectives. This can include anything from generating referrals and providing feedback, to making purchases and offering financial support. Ultimately, the stronger the relationship, the more likely it is that the entity will take actions that benefit the organization.

Question 5

What are social media sponsors?

Accepted Answer

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Question 6

What are social media application providers?

Accepted Answer

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Question 7

A social media policy is a statement that delineates employees' rights and responsibilities.

Accepted Answer

A social media policy provides guidelines and regulations to employees about using social media responsibly in the context of their employment. It addresses issues such as protecting confidential information, maintaining professional conduct, and avoiding negative impacts on the reputation of the company.

Question 8

Since the benefits of Enterprise 2.0 result from emergence,there is no way to control for either effectiveness or efficiency.

Accepted Answer

Emergence refers to the spontaneous self-organization of information and interactions within an Enterprise 2.0 platform. This means that the benefits are not predetermined or directly controllable by any one individual or group. The effectiveness and efficiency of the platform are therefore difficult to control, as they depend largely on how users interact with the system and the content they create and share.

Question 9

A folksonomy is content structure that has emerged from processing many user tags.

Accepted Answer

A folksonomy is a system of classification and organization of data created by users via tags or keywords. It is a bottom-up approach to content organization, as opposed to a top-down approach used in traditional taxonomies. The folksonomy emerges from the collective tagging behavior of users and reflects their unique perspectives and ways of thinking about the content.

Question 10

Being linked to a network of highly regarded contacts is a form of social credential.

Accepted Answer

Having a network of highly regarded contacts can increase one's social capital and serve as a form of social credential.

Question 11

Explain the data component of social media information systems (SMIS).

Accepted Answer

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Question 12

In the context of management,transcendence means loss of control of employees.

Accepted Answer

Transcendence refers to achieving a higher level of organizational or personal growth and development beyond just the control of employees. It involves creating a shared vision, empowering employees, and fostering a culture of creativity and innovation.

Question 13

If a reasoned,nondefensive response generates continued and unreasonable user-generated content from that same source,it is best for the organization to delete it.

Accepted Answer

Deleting user-generated content can escalate the situation and damage the organization's reputation. It's often better to address the issue transparently or ignore it if it doesn't violate any policies.

Question 14

According to McAfee's Enterprise 2.0 model,pushing enterprise content to users based on subscriptions and alerts is part of tagging.

Accepted Answer

In McAfee's Enterprise 2.0 model, pushing enterprise content to users based on subscriptions and alerts is part of signaling, not tagging. Tagging involves labeling content for easier retrieval and organization.

Question 15

Capital is defined as the investment of resources for future profit.

Accepted Answer

This is the definition of capital.

Question 16

In the context of Customer Relationship Management (CRM),social media means that the vendor loses control of the customer relationship.

Accepted Answer

Social media allows customers to share their experiences and opinions about a vendor's products or services publicly, which can impact the vendor's reputation and relationship with the customer. The vendor cannot control or censor these conversations, meaning they lose some control over the customer relationship. However, effective use of social media can also help vendors engage with customers and improve relationships.

Question 17

According to McAfee's Enterprise 2.0 model,the process in which workers want applications to enable them to rate tagged content and to use the tags to predict content that will be of interest to them is called extensions.

Accepted Answer

According to McAfee's Enterprise 2.0 model, the process in which workers want applications to enable them to rate tagged content and to use the tags to predict content that will be of interest to them is called extensions.

Question 18

Explain the hardware component of social media information systems (SMIS)with respect to each of the three organizational roles.

Accepted Answer

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Question 19

What is social media?

Accepted Answer

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Question 20

The value of social capital is determined by the number of relationships in a social network,by the strength of those relationships,and by the resources controlled by those related.

Accepted Answer

This statement accurately describes how the value of social capital is determined. The number and strength of relationships, as well as the resources controlled by those individuals, all contribute to the overall value of social capital.

Quiz 8: Social Media Information Systems