Question 1

The marketing ________ is a comprehensive system providing managers with up-to-the-minute information, including data such as actual sales versus forecast and progress on marketing plan objectives.
A) accelerator
B) matrix
C) dashboard
D) equation
E) strategy

Accepted Answer

A marketing dashboard is a tool that allows marketing managers to track various key performance indicators (KPIs) in real time, providing them with up-to-date information on sales, marketing campaigns, and other relevant metrics. This can help them make informed decisions and adjust their strategies accordingly.

Question 2

An approach using ________ analytics involves determining the optimal level of marketing-relevant factors for a specific context by considering how adjusting their levels in varying ways will impact different marketing outcomes.
A) descriptive
B) predictive
C) prescriptive
D) diagnostic
E) determinant

Accepted Answer

Prescriptive analytics involves recommending the best course of action by considering various factors and their impact on outcomes. In this case, determining the optimal level of marketing-relevant factors for a specific context involves prescribing the best levels of those factors to achieve desired marketing outcomes.

Question 3

There are times when marketers forget that marketing is not just a department, and they fail to market the dashboard to ________.
A) customers
B) suppliers
C) key stakeholders
D) the accounting group
E) the finance group

Accepted Answer

Key stakeholders are the group of individuals who have a vested interest in the success of the business. This can include investors, employees, board members, and other influential parties. Marketers need to remember that the dashboard is not just a tool for the marketing department, but it is a tool that can be used to communicate the company's performance to these key stakeholders. By effectively marketing the dashboard to this group, marketers can help to ensure that the company's overall goals and objectives are being met.

Question 4

Two primary goals of any dashboard are diagnostic insight and ________.
A) intuitive insight
B) intuitive focus
C) predictive foresight
D) assuming results
E) dictating goals

Accepted Answer

The other options do not accurately reflect the goals of a dashboard. Diagnostic insight refers to the ability to identify and diagnose issues or problems. Predictive foresight is the ability to use data to make predictions or forecasts for the future. Intuitive insight and intuitive focus are not specific goals of a dashboard. Assuming results and dictating goals are not appropriate goals for a dashboard as they do not provide valuable insights or information.

Question 5

Taking a dashboard approach to marketing metrics goes a long way toward enabling successful marketing planning. However, several potential pitfalls exist in its execution, such as ________.
A) very little reliance on "inside-out" measurement
B) too few tactical metrics
C) forgetting to market the dashboard internally
D) not utilizing the approach to create marketing plans
E) too much strategic insight

Accepted Answer

Forgetting to market the dashboard internally can lead to a lack of buy-in from key stakeholders and ultimately hinder effective decision-making. The other options listed are not necessarily pitfalls of taking a dashboard approach to marketing metrics.

Question 6

A marketing dashboard uses graphical representations of crucial metrics in ways that begin to show, often for the first time, the direct, understandable links between marketing initiatives and ________.
A) stock prices
B) the number of employees
C) the number of products sold
D) financial results
E) other expenses

Accepted Answer

A marketing dashboard helps to illustrate the direct links between marketing initiatives and financial results, such as profits and revenue. Therefore, the best choice is D. A marketing dashboard may not necessarily measure the number of employees, products sold or other expenses directly, but instead focuses on the financial impact of marketing strategies.

Question 7

In some cases, a marketing dashboard can overly rely on ________, putting the focus on what you already know.
A) inside-out measurement
B) external measurement
C) strategic insights
D) partial measurement
E) internal marketing

Accepted Answer

Inside-out measurement refers to measuring and analyzing data that are already present within an organization. Overreliance on inside-out measurement can lead to a narrow focus on what the organization already knows, rather than exploring new data and insights from external sources.

Question 8

Personalization can be achieved at three possible levels of granularity: individual, segment, and ________.
A) group
B) mass
C) customer
D) product
E) geographic

Accepted Answer

Personalization at the mass level refers to tailoring content, products, or services to the needs of a large group of people, rather than focusing on the specific needs of individuals or smaller segments. This approach aims to reach a broad audience with general preferences or characteristics.

Question 9

Into the Abyss is an outdoor clothing company that is just starting to conduct analyses on new data. Which approach would be the appropriate first step before employing more complex analyses?
A) descriptive analytics
B) predictive analytics
C) prescriptive analytics
D) diagnostic analytics
E) determinant analytics

Accepted Answer

Descriptive analytics is the appropriate first step for Into the Abyss as they are just starting to conduct analyses on new data. Descriptive analytics helps to summarize and describe the data, providing insights into the current state of the business. This will allow Into the Abyss to gain a better understanding of their data before moving on to more complex analyses. Predictive, prescriptive, diagnostic, and determinant analytics rely on a deeper understanding of the data and are more appropriate once descriptive analytics have been completed.

Question 10

To compete in today's market, how often should firms focus on marketing planning so that managers and executives have the core information about progress toward relevant goals and metrics at their fingertips?
A) at least each week
B) at least each month
C) at least once a month
D) at all times
E) at decision-making times

Accepted Answer

Marketing planning is an ongoing process that requires constant attention. Firms should focus on it at all times to adapt to market changes, track progress, and make informed decisions.

Question 11

One of the benefits of a marketing dashboard is that it fosters a(n) ________ organization that values fact-based, logical decision making.
A) informational
B) learning
C) quantitative behavioral
D) analyzing
E) evolving

Accepted Answer

Marketing dashboards provide a clear, concise, and easily understandable representation of marketing data, which helps organizations develop a culture of learning and continuous improvement. This promotes analytical and fact-based decision-making, which can improve marketing performance over time. Therefore, the best choice is B, learning.

Question 12

________ is an analytic method that predicts a customer's preferences for products or services based on the observed preferences of customers who are perceived to be similar.
A) Collaborative filtering
B) Attribution
C) Targeting
D) Content filtering
E) Content segmenting

Accepted Answer

Collaborative filtering is an analytic method that uses customer data to predict interests and activities by collecting preferences or taste information from numerous users. This method is used to match users with similar preferences and recommends products or services based on other users' behavior.

Question 13

A dashboard creates transparency in marketing's goals, operations, and performance. This in turn ________.
A) leads to smaller marketing budgets
B) leads to animosity among departments
C) increases marketing's perceived credibility and trust by others
D) makes marketing less attractive to key decision makers
E) diminishes the alliances between marketing and the rest of the firm

Accepted Answer

Creating transparency through a dashboard increases marketing's perceived credibility and trust by others within the firm. It allows for clear communication and understanding of marketing goals and performance, promoting a collaborative and unified approach to achieving success. It may not necessarily lead to smaller marketing budgets or animosity among departments, and would not make marketing less attractive to key decision makers or diminish alliances between marketing and the rest of the firm.

Question 14

What type of marketing analytics is being used when data is used from likes for posts on Facebook?
A) Web analytics
B) social media analytics
C) retail analytics
D) CRM analytics
E) demographic analytics

Accepted Answer

Likes on Facebook posts fall under the category of social media analytics, as they provide insights into the performance and engagement of social media content. Web analytics, retail analytics, CRM analytics, and demographic analytics are all different types of analytics that focus on different aspects of marketing data.

Question 15

An approach using ________ analytics utilizes data to make predictions about future marketing outcomes of interest.
A) descriptive
B) predictive
C) prescriptive
D) diagnostic
E) determinant

Accepted Answer

Predictive analytics utilizes data to make predictions about future outcomes. Descriptive analytics focuses on analyzing past data to understand what happened, diagnostic analytics helps understand why something happened, and prescriptive analytics recommends the best course of action for future outcomes. Determinant analytics is not a commonly used term in analytics.

Question 16

________ is an analytic method that identifies which products or services to recommend based on a determination of how similar a product or service seems to be to those that the customer has demonstrated a preference for in the past, or is currently considering.
A) Collaborative filtering
B) Attribution
C) Targeting
D) Content filtering
E) Content segmenting

Accepted Answer

Content filtering is an analytic method that recommends products or services based on their similarity to items the customer has shown interest in.

Question 17

________ include a set of methods facilitated by technology that utilize individual-level and market-level data to identify and communicate meaningful patterns within the data for the purpose of improving marketing-related decisions.
A) Customer decision systems
B) Computer management systems
C) Marketing databases
D) Structured surveys
E) Marketing analytics

Accepted Answer

Marketing analytics involve the use of technology and data to identify and interpret patterns for the purpose of improving marketing decisions. Options A, B, C, and D are all related to the broader concept of marketing, but do not encompass the specific methods facilitated by technology and data analysis that define marketing analytics.

Question 18

A potential pitfall in marketing dashboards is that a company becomes too focused on tactical measures that may overshadow measures of ________.
A) immediacy
B) tenacity
C) locus of control
D) strategic insight
E) financial performance

Accepted Answer

Marketing dashboards should provide both tactical and strategic insight. However, a potential pitfall is becoming too focused on tactical measures, such as immediate results, without considering long-term strategic goals and performance measures. Therefore, the best choice is D, strategic insight.

Question 19

Kalea works for a large global corporation. Her job is to conduct market analyses and manage the computational costs associated with them. Kalea is MOST likely a(n) ________.
A) marketing manager
B) high-level executive
C) marketing analyst
D) financial manager
E) economist

Accepted Answer

Kalea's job involves conducting market analyses, which indicates she is analyzing market data to inform business decisions rather than making those decisions as a high-level executive or financial manager might. Managing computational costs is also more in line with the responsibilities of an analyst rather than a manager or executive. Therefore, the best answer is C) marketing analyst.

Question 20

What is NOT an element of a great marketing dashboard?
A) earnings report
B) tools for customer insights
C) goals and objectives
D) predictive value
E) forecasting

Accepted Answer

An earnings report is not an element of a great marketing dashboard. While financial metrics may be important to track for overall business performance, a marketing dashboard should primarily focus on metrics related to marketing goals, customer behavior, and campaign performance.

Quiz 5: CRM, Big Data, and Marketing Analytics

The marketing ________ is a comprehensive system providing managers with up-to-the-minute information, including data such as actual sales versus forecast and progress on marketing plan objectives.

An approach using ________ analytics involves determining the optimal level of marketing-relevant factors for a specific context by considering how adjusting their levels in varying ways will impact different marketing outcomes.

There are times when marketers forget that marketing is not just a department, and they fail to market the dashboard to ________.

Two primary goals of any dashboard are diagnostic insight and ________.

Taking a dashboard approach to marketing metrics goes a long way toward enabling successful marketing planning. However, several potential pitfalls exist in its execution, such as ________.

A marketing dashboard uses graphical representations of crucial metrics in ways that begin to show, often for the first time, the direct, understandable links between marketing initiatives and ________.

In some cases, a marketing dashboard can overly rely on ________, putting the focus on what you already know.

Personalization can be achieved at three possible levels of granularity: individual, segment, and ________.

Into the Abyss is an outdoor clothing company that is just starting to conduct analyses on new data. Which approach would be the appropriate first step before employing more complex analyses?

To compete in today's market, how often should firms focus on marketing planning so that managers and executives have the core information about progress toward relevant goals and metrics at their fingertips?

One of the benefits of a marketing dashboard is that it fosters a(n) ________ organization that values fact-based, logical decision making.

________ is an analytic method that predicts a customer's preferences for products or services based on the observed preferences of customers who are perceived to be similar.

A dashboard creates transparency in marketing's goals, operations, and performance. This in turn ________.

What type of marketing analytics is being used when data is used from likes for posts on Facebook?

An approach using ________ analytics utilizes data to make predictions about future marketing outcomes of interest.

________ is an analytic method that identifies which products or services to recommend based on a determination of how similar a product or service seems to be to those that the customer has demonstrated a preference for in the past, or is currently considering.

________ include a set of methods facilitated by technology that utilize individual-level and market-level data to identify and communicate meaningful patterns within the data for the purpose of improving marketing-related decisions.

A potential pitfall in marketing dashboards is that a company becomes too focused on tactical measures that may overshadow measures of ________.

Kalea works for a large global corporation. Her job is to conduct market analyses and manage the computational costs associated with them. Kalea is MOST likely a(n) ________.

What is NOT an element of a great marketing dashboard?