Question 1

Related technologies for group support, such as electronic meeting systems (EMSs) and computer-mediated communication (CMC), are considered full-function GSSs because they contain decision-making tools.

Accepted Answer

False

Question 2

In the intelligence phase of the decision-making process, a decision maker defines criteria and generates alternatives to meet the criteria.

Accepted Answer

In the intelligence phase, the decision maker identifies problems and opportunities rather than defining criteria and generating alternatives, which occur in later phases of the decision-making process.

Question 3

Unstructured decisions are often used in computer configuration.

Accepted Answer

Unstructured decisions are typically used in situations that are novel, complex, and not routine, such as strategic planning and problem-solving, rather than in standardized tasks like computer configuration.

Question 4

Information technologies are a major support tool for making unstructured decisions.

Accepted Answer

The answer of Information technologies are a major support tool...

Question 5

The different types of information systems that have been developed to support certain aspects and types of decisions are collectively called__________.

Accepted Answer

Management support systems include various types of information systems such as executive information systems, decision support systems, and knowledge management systems, among others, that are designed to support different aspects and types of decisions made by managers at different levels of an organization.

Question 6

A geographic information system (GIS) can integrate maps and database data with queries.

Accepted Answer

A GIS system can integrate geospatial data from maps and non-spatial attributes from databases through querying and analyzing.

Question 7

Executive information systems (EISs) are used for reporting exceptions.

Accepted Answer

EISs are designed to highlight and report exceptions to normal operations, allowing executives to quickly address any issues that may arise.

Question 8

The__________component of a decision support system (DSS) enables the DSS to perform analysis operations on the information stored in the system.

Accepted Answer

The answer of The__________component of a decision support system (DSS)...

Question 9

In a decision support system (DSS), the user interface manages and coordinates the database and model base.

Accepted Answer

In a decision support system (DSS), the user interface is primarily responsible for facilitating interaction between the user and the system; it does not manage and coordinate the database and model base. The management and coordination of the database and model base are handled by the DSS's database management system (DBMS) and model base management system (MBMS), respectively.

Question 10

A user interface enables a decision support system (DSS) to analyze information.

Accepted Answer

A user interface allows users to interact with a decision support system (DSS), but it is the DSS itself, through its algorithms and databases, that analyzes information.

Question 11

The _____ of an executive information system (EIS) is used by developers to configure data mapping and screen sequencing.

Accepted Answer

The builder module is used by developers to configure data mapping and screen sequencing in an executive information system (EIS). The administrative module is used for administrative tasks such as user management and security settings. The tracking module is used for monitoring and analyzing system usage. The runtime module is the actual system that users interact with.

Question 12

Criteria are goals and objectives that decision makers establish to achieve certain performance levels.

Accepted Answer

Criteria are established as goals and objectives to achieve specific levels of performance.

Question 13

Effective design and implementation of an executive information system (EIS) requires top management support and user involvement.

Accepted Answer

Top management support is essential in securing resources, addressing concerns, and promoting user adoption. User involvement helps ensure that the EIS meets the needs of the organization and provides relevant, timely information to decision-makers.

Question 14

A(n)__________is a branch of decision support systems (DSSs) that gives managers easy access to internal and external data and typically includes drill-down features and a digital dashboard for examining and analyzing information.

Accepted Answer

An executive information system (EIS) is a specialized form of decision support system designed to meet the unique requirements of top-level executives. It provides easy access to relevant internal and external data and typically includes drill-down features and a digital dashboard for examining and analyzing information.

Question 15

Real-time computer conferencing used in electronic meeting systems includes video capability.

Accepted Answer

The answer of Real-time computer conferencing used in electronic meeting...

Question 16

Identify a true statement about unstructured decisions.

Accepted Answer

Unstructured decisions are those that involve ambiguity, uncertainty, and or lack of information. They often require the decision maker to rely on their intuitions, judgments, and personal experiences, rather than on a standard operating procedure or predefined rules. Information technology may not be able to provide sufficient support for unstructured decisions.

Question 17

The technical designer focuses on how data should be stored in a decision support system (DSS).

Accepted Answer

The technical designer is responsible for designing the technical aspects of a DSS, including how data should be stored, organized, and accessed within the system. Their focus is on ensuring the system meets technical requirements and operates efficiently, rather than on the decision-making or analytical aspects of the system.

Question 18

Groupware is software that helps a group of decision makers work with the same application, provided they work in the same location.

Accepted Answer

Groupware allows a group of decision makers to work together on the same application regardless of their location.

Question 19

Decision support systems (DSS) are focused on efficiency rather than effectiveness.

Accepted Answer

Decision support systems (DSS) are designed to help users make effective decisions by providing access to data, models, and analytical tools. They aim to support decision-making by providing relevant information and insights, which can help users make informed and effective decisions. Therefore, DSS are focused on effectiveness rather than just efficiency.

Question 20

According to the guidelines for designing a management support system, when benefits are intangible, the design team should associate the benefits with a measurable factor, such as increased sales.

Accepted Answer

This is true according to the guidelines for designing a management support system. When benefits are intangible, it may be difficult to measure them directly. Therefore, it is recommended that the design team associates the benefits with a measurable factor such as increased sales, customer satisfaction, or employee productivity. This will help to demonstrate the value and effectiveness of the management support system.

Quiz 12: Management Support Systems