A service is a product in the sense that it represents a bundle of benefits that can satisfy customer wants and needs with physical form.
Correct Answer:
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Q1: Employees play a critical role in the
Q3: Services possess several distinct characteristics that are
Q4: In today's workplace, everyone is involved in
Q5: As noted in the text, Caesars Entertainment
Q6: Customer trial is one way to overcome
Q7: Services tend to exhibit high experience and
Q8: When Dominoes promises delivery within 30 minutes,
Q9: Exceeding customer expectations is often referred to
Q10: The ability to provide prompt service and
Q11: Providers of professional services such as doctors,
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