Question 1

Development Manager works with three things ____________
A)technology, man power, system
B)functionality, resources and schedule
C)resources, technology, products
D)technology, resourcess and schedule

Accepted Answer

A Development Manager typically focuses on functionality, resources, and schedule to ensure that projects are completed efficiently and meet the required specifications.

Question 2

What are the 4 P's of Service Design?
A)people, products, processes and partners
B)public, processes, products and partners
C)private, processes, partners, products
D)people, partners, public, products

Accepted Answer

The 4 P's of Service Design are people, products, processes, and partners, which are essential elements to consider when designing services to ensure they meet user needs and business goals.

Question 3

The Business will demand IT Services, and they will need an appropriate ___________to provide & deliver services.
A)system
B)infrastructure
C)technology
D)market

Accepted Answer

C

Question 4

The performance _____________ required to Identifying Service Requirements,
A)measurements and matrics
B)maintainces
C)skill
D)ability

Accepted Answer

The correct term for what is required to identify service requirements is "measurements and metrics." These tools are used to quantify performance, assess efficiency, and determine areas for improvement in service delivery.

Question 5

_________ provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified.
A)iso/ice 20000
B)iso/iec2000
C)iso/iec20000
D)iso/eci 20000

Accepted Answer

ISO/IEC 20000 is the international standard specifically for IT service management. It outlines an integrated set of management processes for effective delivery and support of services to the business and its customers.

Question 6

OASIS Stands for:
A)organization for advancement of system information standards
B)organization for adoption of structured information standards
C)organization for advancement of structured information standards
D)organization for advancement of structured integration standards

Accepted Answer

OASIS stands for Organization for the Advancement of Structured Information Standards, which is a consortium that works on the development, convergence, and adoption of open standards for the global information society.

Question 7

There are_________ levels of risk that must be considered from a service management
A)two
B)five
C)eight
D)ten

Accepted Answer

The answer of There are_________ levels of risk that must...

Question 8

A major cause for poor performance is ______________
A)excelleant design
B)poor communication
C)poor design
D)poor record

Accepted Answer

The answer of A major cause for poor performance is...

Question 9

________ is involves having processes in place to monitor risks
A)leakages
B)risk management
C)risk associated
D)risk evaluation

Accepted Answer

Risk management involves having processes in place to monitor risks, which includes identifying, assessing, and prioritizing risks, as well as implementing strategies to minimize or control the impact of those risks.

Question 10

Reducing the ___________, giving customers financial incentives not to switch to other options
A)total cost of utilization
B)total time
C)total workload
D)total salary

Accepted Answer

Reducing the "total cost of utilization" means making it cheaper for customers to continue using a service or product, which can be an effective strategy to retain them by lowering their expenses associated with sticking to the current option rather than switching to competitors.

Quiz 1: Service Management and Development

Development Manager works with three things ____________

What are the 4 P's of Service Design?

The Business will demand IT Services, and they will need an appropriate ___________to provide & deliver services.

The performance _____________ required to Identifying Service Requirements,

_________ provides a formal and universal standard for organizations seeking to have their service management capabilities audited and certified.

OASIS Stands for:

There are_________ levels of risk that must be considered from a service management

A major cause for poor performance is ______________

________ is involves having processes in place to monitor risks

Reducing the ___________, giving customers financial incentives not to switch to other options