A Resident Diagnosed with Dementia Gets Very Agitated at the Idea

A resident diagnosed with dementia gets very agitated at the idea of having to bathe. To help make sure that bath time goes smoothly, the nursing assistant will avoid:

A) using a matter-of-fact, but upbeat tone of voice to tell the resident "it's bath time."
B) allowing the resident to "wear" a towel around the shoulders while bathing.
C) singing the resident's favorite songs to them while they are in the bath.
D) preparing the tub room for the bath in advance.