Question 1

Glazing over is the same behavior as pseudolistening.

Accepted Answer

Glazing over is different from pseudolistening, which means only pretending to listen. When people are glazing over, they actually are listening to the speaker, but they are allowing their minds to drift while doing so.

Question 2

Being an effective listener is an innate ability we all possess.

Accepted Answer

Effective listening is a skill rather than an innate ability, so it is possible to improve through education and practice.

Question 3

Having experience may give someone credibility in a particular area, but it doesn't necessarily make that person an expert.

Accepted Answer

It's sometimes easy to confuse expertise with experience. Just because someone has experience with something, it does not necessarily make him or her an expert in that area.

Question 4

For a claim to be certain, there can be absolutely no chance that it is not true.

Accepted Answer

A statement is certain only if its likelihood of being true is 100 percent and nothing less.

Question 5

If you are trying to show empathy and communicate your support nonverbally, eye contact is usually the most important nonverbal behavior.

Accepted Answer

When you are listening rather than speaking, your nonverbal behaviors convey your interest, understanding, and empathy. Perhaps the most important nonverbal behavior in this situation is eye contact.

Question 6

Recall a time when you and a friend heard the exact same message but took away different meanings. What was the original message? What was the message you heard? What was the message your friend heard? Why do you think you constructed different meanings?

Accepted Answer

The answer of Recall a time when you and a...

Question 7

Think about your primary listening style-the one you use most often. Do you tend to favor a people-oriented, an action-oriented, a content-oriented, or a time-oriented style? Describe a situation in which your preferred listening style worked to your advantage. Then describe another situation in which it proved to be a disadvantage.

Accepted Answer

The answer of Think about your primary listening style-the one...

Question 8

Describe a recent interaction in which you believe you listened effectively, using the behaviors in the HURIER model. To whom were you listening? How did you signal to the speaker that you were paying attention to his or her words?

Accepted Answer

The answer of Describe a recent interaction in which you...

Question 9

List three reasons why choosing to use stonewalling could damage a personal or business relationship. Then write a paragraph with an example of someone using stonewalling as a listening response.

Accepted Answer

The answer of List three reasons why choosing to use...

Question 10

A mnemonic is a tool to help us remember key facts, figures, names, and so on. Give an example of a mnemonic you have used to help jog your memory. The example can be a song, nursery rhyme, image, phrase-anything that helps with recall. Did you find the mnemonic helpful? Why or why not?

Accepted Answer

The answer of A mnemonic is a tool to help...

Question 11

Describe the difference between informational and critical listening. Give an example of when you would use each listening type.

Accepted Answer

The answer of Describe the difference between informational and critical...

Question 12

Identify the main differences between a continuer statement and a terminator statement. Give three examples of each in the form of a statement or question.

Accepted Answer

The answer of Identify the main differences between a continuer...

Question 13

Select two of the following obstacles to effective listening: physical noise, psychological noise, pseudolistening, glazing over, rebuttal tendency, closed-mindedness. Compare the two obstacles you have chosen. How are they similar? How are they different?

Accepted Answer

The answer of Select two of the following obstacles to...

Question 14

Give three examples of how information overload affects your daily life. What strategies have you tried to overcome unnecessary interruptions and be more productive?

Accepted Answer

The answer of Give three examples of how information overload...

Question 15

Identify the digital distractions in your life. What triggers can you name that might cause you to compulsively check email, texts, Snapchat messages, and so on? What strategies have you used, or could you use, to manage these distractions and help you become both more productive and a more effective listener?

Accepted Answer

The answer of Identify the digital distractions in your life....

Quiz 4: Listening and Learning