Goodwill endings focus on the personal relationship you have with the reader, which is why they often express gratitude.
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Q23: In some informative or positive messages, you
Q24: Goodwill endings should be used only in
Q25: Reader benefits are more important for negative
Q26: A letter of transmittal can provide either
Q27: Sending a thank-you note is passé in
Q29: In general, do the same thing in
Q30: Which of the following statements gives the
Q31: Which of the following would NOT be
Q32: Which of the following is the BEST
Q33: When giving good news, which of the
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