If a company wishes to use performance-level criteria to evaluate their training program,the managers would be interested in ____.

Question

Quizplus · Accepted Answer

Performance-level criteria focus on the actual job performance of employees, rather than just their knowledge or learning immediately following the training. Therefore, managers would be interested in observing an increase in the quality of service employees provide, which directly relates to their job performance. Employee feedback and measuring learning immediately following the training are useful, but they do not provide a direct measure of job performance. Comparing employees' increase in knowledge with a control group may be relevant, but it does not necessarily reflect their actual performance on the job.

If a Company Wishes to Use Performance-Level Criteria to Evaluate