Question 1

Explicit knowledge is _____ knowledge.
A) formal
B) personal
C) informal
D) subjective

Accepted Answer

Explicit knowledge is knowledge that is codified and can be easily transmitted or shared among individuals. It is formal in nature as it often takes the form of documents, procedures, rules, or guidelines. Personal knowledge, on the other hand, is subjective and based on an individual's experience, insights, and intuition, and is therefore not easily transferable. Informal knowledge refers to knowledge that is acquired through informal channels such as conversations with colleagues, while explicit knowledge is explicitly documented and can be easily communicated.

Question 2

The customer relationship management (CRM) feature known as _____ assists with such tasks as controlling inventory,processing orders,tracking customer interactions,and analyzing sales forecasts and performance.

Accepted Answer

The answer of The customer relationship management (CRM) feature known...

Question 3

In the context of a manufacturing firm's supply chain management (SCM) system,management activities in the _____ area manages the movement of goods all the way from suppliers to customers,including customer service and support.

Accepted Answer

The answer of In the context of a manufacturing firm's...

Question 4

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external data and information needed by other functions.
A) unified database
B) supply chain
C) accounting
D) e-commerce

Accepted Answer

The unified database component of an ERP system collects and analyzes relevant internal and external data and information needed by other functions. The supply chain component focuses on managing the flow of goods and services, the accounting component focuses on financial management, and the e-commerce component focuses on facilitating online transactions.

Question 5

The _____ component of an enterprise resource planning (ERP) system provides information on assessing job candidates.
A) human resources
B) supply chain
C) unified database
D) customer relationship management

Accepted Answer

The human resources component of an ERP system typically includes features such as recruitment, performance management, and employee development. Therefore, it would provide the necessary information on assessing job candidates. The supply chain component focuses on procurement and inventory management, the unified database component consolidates data from different departments, and the customer relationship management component deals with sales and marketing activities.

Question 6

_____ is the process of working with suppliers and other partners in the supply chain to improve procedures for delivering products and services.

Accepted Answer

The answer of _____ is the process of working with...

Question 7

A(n) _____ is a third-party exchange (a B2B business model) that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.

Accepted Answer

The answer of A(n) _____ is a third-party exchange (a...

Question 8

A practice where a store sends coupons to a customer for a more expensive brand of a product in the hope that the customer's family would prefer the brand is called _____.

Accepted Answer

The answer of A practice where a store sends coupons...

Question 9

Which of the following components of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?
A) Customer relationship management (CRM)
B) Vendor integration
C) Supply chain
D) E-commerce

Accepted Answer

E-commerce components in an ERP system handle B2C interactions like order status and B2B interactions with suppliers and partners, facilitating online transactions and information exchange.

Question 10

A(n) _____ is an integrated network consisting of an organization,its vendors,transportation companies,and brokers used to deliver goods and services to customers.

Accepted Answer

The answer of A(n) _____ is an integrated network consisting...

Question 11

In an enterprise resource planning (ERP) system,the _____ component supplies information on production costs and pricing.

Accepted Answer

The answer of In an enterprise resource planning (ERP) system,the...

Question 12

_____ is an executive position created for overseeing knowledge management within an organization.

Accepted Answer

The answer of _____ is an executive position created for...

Question 13

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning.

Accepted Answer

The answer of _____ is used to coordinate supply chain...

Question 14

Which of the following is a disadvantage of an enterprise resource planning (ERP) system?
A) Need for extensive training
B) Increase in labor costs
C) Increase in order-to-fulfillment time
D) Planning and scheduling issues

Accepted Answer

ERP systems require extensive training for employees to effectively use the system, which can be time-consuming and costly.

Question 15

A(n) _____ is an application used in all functions of a business that supports decision making throughout an organization.

Accepted Answer

The answer of A(n) _____ is an application used in...

Question 16

_____ allows customers to modify the standard offering,such as selecting a different home page to be displayed each time a user opens his or her Web browser.

Accepted Answer

The answer of _____ allows customers to modify the standard...

Question 17

_____ consists of the processes a company uses to track and organize its contacts with consumers.

Accepted Answer

The answer of _____ consists of the processes a company...

Question 18

_____ is an integrated system that collects and processes data and manages and coordinates resources,information,and functions throughout an organization.

Accepted Answer

The answer of _____ is an integrated system that collects...

Question 19

The customer relationship management (CRM) feature known as _____ is used to manage call centers and help desks and can sometimes answer customers' queries automatically.

Accepted Answer

The answer of The customer relationship management (CRM) feature known...

Question 20

Hosting service available for supply chain management (SCM) systems is called _____.

Accepted Answer

The answer of Hosting service available for supply chain management...

Quiz 11: Enterprise Systems

Explicit knowledge is _____ knowledge.