Question 1

The cost of hiring from external sources is less expensive than promoting from within.

Accepted Answer

Internal sources of applicants include the organization's current employees. Many firms have a policy of giving first consideration to their own employees-or promoting from within. The cost of hiring current employees to fill job openings is inexpensive when compared with the cost of hiring from external sources, and it is good for employee morale. However, hiring from within creates another job vacancy to be filled.

Question 2

Conferences, case studies, and web-based training are all part of on-the-job-training.

Accepted Answer

Classroom training teaches employees with lectures, conferences, videos, case studies, and web-based training. For instance, McDonald's trains those interested in company operations and leadership development at the Fred L. Turner Training Center, otherwise known as Hamburger University.

Question 3

When managers speak of diverse workforces, they typically mean differences in skill and knowledge.

Accepted Answer

When managers speak of diverse workforces, they typically mean differences in gender and race. While gender and race are important characteristics of diversity, others are also important.

Question 4

Some companies refer to human resources management as

Accepted Answer

Human resources management refers to all the activities involved in determining an organization's human resources needs, as well as acquiring, training, and compensating people to fill those needs. In some companies this function is called personnel management.

Question 5

All of the following are reasons human resources management has increased in importance over the past few decades EXCEPT

Accepted Answer

Human resources management has increased in importance over the past few decades, in part because managers have developed a better understanding of human relations through the work of Maslow, Herzberg, and others. How employees are treated is also important to consumers. Moreover, the human resources themselves are changing because they are not only concerned with how much a job pays, but also with job satisfaction, personal performance, recreation, benefits, the work environment, and their opportunities for advancement. Today's workforce includes significantly more women, African Americans, Hispanics, and other minorities, as well as disabled and older workers than in the past. Human resources managers must be aware of these changes and leverage them to increase the productivity of their employees.

Question 6

Nadene is a human resources manager at a large legal services company. She must decide how many new employees her company will need to fill vacant positions in the near future. In this scenario, Nadene is engaging in

Accepted Answer

As a human resources manager, when Nadene decides how many new employees her company will need to fill vacant positions in the near future, she is engaging in the activity of planning. Part of the planning function for a human resources manager involves determining how many employees a company currently has and how many will be retiring or otherwise leaving the organization during the planning period.

Question 7

LiMing was recently laid off from her job, and she is using job search websites to find a new job. When she finds a job title that looks interesting, she can click on it to read an overview of the job's tasks, relationships with other jobs, the physical and mental skills required, duties, responsibilities, and working conditions. If this job ________ looks like something she wants to do, she can submit an application.

Accepted Answer

In this scenario, LiMing is deciding whether to apply for jobs based on job descriptions, or formal, written explanations of specific jobs that usually include job titles, tasks to be performed, relationship with other jobs, physical and mental skills required, duties, responsibilities, and working conditions. Job seekers might turn to online websites or databases to help find job descriptions for specific occupations.

Question 8

Smith, Jones, and Johnson, a law firm, is looking to hire a lawyer, so it posts the job in several legal publications. In its ad, the company requests applicants who have completed law school and passed the bar examination, have courtroom experience, and are confident and hardworking. This describes

Accepted Answer

This scenario describes a job specification, which describes the qualifications necessary for a specific job in terms of education, experience, personal characteristics, and physical characteristics. Job specification is used to develop recruiting materials such as newspapers, trade publications, and online advertisements.

Question 9

Laser Corp. needs to hire three new employees. It wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?

Accepted Answer

Recruiting means forming a pool of qualified applicants from which management can select employees. There are two sources from which to develop this pool of applicants-internal and external.

Question 10

Heidi manages a hair salon, and she is looking for a new head stylist to lead her team of hairdressers. She posts an ad on several job websites and uses those websites, along with LinkedIn, to look for qualified candidates. She also watches her employees work to see if any of them exhibit the skills she is looking for in a head stylist. Once she receives a few applications, finds a few qualified candidates, and determines that one of her employees might be a good fit, she sets up interviews with these potential candidates to decide who to hire. Which human resources activity does this scenario describe?

Accepted Answer

This scenario describes recruiting. Heidi has formed a pool of qualified applicants from which she can select employees. In this scenario, she has used internal and external sources to develop this pool of applicants.

Question 11

Why do many firms have a policy of giving first consideration to their own employees?

Accepted Answer

The cost of hiring current employees to fill job openings is inexpensive when compared with the cost of hiring from external sources, and it is good for employee morale. Internal sources of applicants include the organization's current employees. Many firms have a policy of giving first consideration to their own employees-or promoting from within.

Question 12

Marlene has been an editorial assistant at a small trade publisher for two years. When an associate editor position opens up on her team, she applies for the position and gets it. What is one issue the company will have as a result of promoting Marlene into this new position?

Accepted Answer

The cost of hiring Marlene for this new position is inexpensive when compared with the cost of hiring from external sources and promoting her is good for employee morale. However, hiring from within creates another job vacancy to be filled, Marlene's previous editorial assistant position.

Question 13

Executive Search, an HR consultancy firm, specializes in luring qualified people away from other companies. Many companies hire Executive Search to fill their managerial or professional positions above the entry level. On the basis of this information, Executive Search is included in the category of

Accepted Answer

On the basis of the given information, we can conclude that Executive Search is included in the category of headhunters. For managerial or professional positions above the entry level, companies sometimes depend on employment agencies or executive search firms, sometimes called headhunters, which specialize in luring qualified people away from other companies.

Question 14

Lately, Ron's Right Renovations has been receiving numerous requests to tile customers' kitchens and bathrooms. However, none of the contractors who work for this company specialize in tiling. The owner, Ron, starts recruiting for a tiling expert. Why does Ron decide to hire an external candidate instead of hiring from within?

Accepted Answer

Using external sources of applicants is generally more expensive than hiring from within, but it may be necessary if there are no current employees who meet the job specifications or there are better-qualified people outside of the organization. In this scenario, since none of the contractors specialize in tiling, Ron would have to hire an external candidate.

Question 15

George is the fire chief in a small town. He is looking for a new assistant chief, and he already has three candidates to consider. He is in the process of carefully considering their applications, conducting interviews, administering performance tests, and checking their references. What is this process called?

Accepted Answer

Selection is the process of collecting information about applicants and using that information to decide which ones to hire. When George carefully considers the candidates' applications, conducts interviews, administers performance tests, and checks references, he is conducting the selection process.

Question 16

A publishing house is in the process of selecting a new editor from a pool of potential candidates. All of the following would be part of this selection process EXCEPT

Accepted Answer

The selection process includes the application itself, as well as interviewing, testing, and reference checking.

Question 17

Jerome has been working as a marketing manager for the last seven years. He decides to move to be closer to his family, so he is looking for a new job. When filling out an online application for a new marketing job, what information might he be asked to provide?

Accepted Answer

The application form asks for the applicant's name, address, telephone number, education, and previous work experience. For employees with work experience, most companies ask for the current salary, reason for seeking a new job, years of experience, availability, and level of interest in the position. In addition to identifying obvious qualifications, the application can provide subtle clues about whether a person is appropriate for a particular job.

Question 18

Tabitha applies for a sales position at a china and stemware company and gets invited to an in-person interview. All of the following are questions she can expect to be asked during the interview EXCEPT

Accepted Answer

The most common questions asked during an interview are: (1) Tell me about yourself. (2) What are your biggest weaknesses? (3) What are your biggest strengths? (4) Where do you see yourself in 5 years? (5) Out of all the other candidates, why should I hire you? (6) How did you learn about the opening? (7) Why do you want the job? (8) What do you consider your biggest professional achievement? (9) Tell me the last time a coworker or customer got angry with you. What happened? (10) Describe your dream job?

Question 19

Jayla recently interviewed for a receptionist position at a physician's office. The interview went well, and now, the human resources manager asks her to complete the Myers-Briggs Type Indicator Test. Why does the human resources manager ask Jayla to complete this test?

Accepted Answer

The human resources manager would use the Myers-Briggs Type Indicator Test to assess Jayla's potential for a certain kind of work and her ability to fit into the organization's culture. This personality test is used worldwide by millions of people each year.

Question 20

Camila just completed graduate school, earning a master's degree in publishing and writing. She interviews for an editorial assistant position at a small publishing house, and the human resources manager gives Camila a copyediting test to complete. A reason the human resources manager gives Camila this ability test is to

Accepted Answer

The human resources manager would use an ability test, like a copyediting test, to determine whether Camila has the skills necessary for the job.

Quiz 10: Managing Human Resources