Question 1

Howard Schultz, chairman of Starbucks, indicated that his greatest challenge was to attract and manage a world-wide workforce.

Accepted Answer

Howard Schultz, as the chairman of Starbucks, has often spoken about the challenges of managing a global workforce, which includes attracting, retaining, and effectively managing employees across different cultures and regions.

Question 2

Since going public, Starbucks' stock has doubled in price and its retail sales have exceeded $2 million.

Accepted Answer

Starbucks went public in 1992, and since then, its stock price and retail sales have grown significantly beyond just doubling or exceeding $2 million.

Question 3

The three main branches of the traditional viewpoint are bureaucratic management, scientific management, and collaborative management.

Accepted Answer

The three main branches of the traditional viewpoint are bureaucratic management, scientific management, and administrative management. Collaborative management is not part of the traditional viewpoint.

Question 4

Bureaucratic management relies on rules, a set hierarchy, a clear division of labor, and detailed procedures.

Accepted Answer

Bureaucratic management, as theorized by Max Weber, emphasizes a structured and formal network of relationships among specialized positions in the organization. It is characterized by standardized procedures, formal division of labor, a hierarchy of authority, and impersonal relationships. This approach aims to ensure efficiency and predictability in the management of large organizations.

Question 5

Companies, such as McDonald's and Wendy's, utilize division of labor.

Accepted Answer

Division of labor refers to the assignment of different parts of a manufacturing process or task to different people in order to improve efficiency. Companies like McDonald's and Wendy's use this principle by having specific employees focus on tasks such as taking orders, preparing food, and cleaning, thereby increasing efficiency and service speed.

Question 6

Some managers of organizations use charismatic authority, i.e., custom, ancestry, gender, birth order, and the like, to influence subordinates.

Accepted Answer

Charismatic authority is based on the personal qualities, charm, and persuasive capabilities of the leader, not on custom, ancestry, gender, birth order, or similar factors.

Question 7

Some managers, such as Jeffrey Schwartz, CEO of Timberland, and Oprah Winfrey, CEO of Harpo, have used their charisma to motivate and influence others.

Accepted Answer

Charismatic leaders like Jeffrey Schwartz and Oprah Winfrey have indeed used their personal charm and influence to motivate and guide their teams and organizations, demonstrating the impact of charismatic leadership in business.

Question 8

The expected benefits of a bureaucratic approach to management are effectiveness and continuity.

Accepted Answer

The answer of The expected benefits of a bureaucratic approach...

Question 9

Pulte Homes' success is a good example of the effective use of the communication competency.

Accepted Answer

The answer of Pulte Homes' success is a good example...

Question 10

Using a rational decision process, managers at Pulte Homes segmented the home market into 11 categories.

Accepted Answer

Pulte Homes used a rational decision process to segment the home market into 11 categories, allowing them to target specific market segments more effectively.

Question 11

Frederick Taylor analyzed work flows, supervisory techniques, and worker fatigue using time-and-motion studies.

Accepted Answer

Frederick Taylor, known as the father of scientific management, used time-and-motion studies to analyze work flows, supervisory techniques, and worker fatigue to improve industrial efficiency.

Question 12

Frank and Lillian Gilbreth were concerned with the human side of industrial engineering. In fact, Frank Gilbreth used motion pictures to develop a system that substantially reduces the number of steps in the bricklaying process.

Accepted Answer

Frank and Lillian Gilbreth were pioneers in industrial engineering and organizational psychology, focusing on efficiency and the human element in the workplace. Frank Gilbreth indeed used motion studies, including motion pictures, to analyze and improve work processes, notably developing a more efficient method for bricklaying that significantly reduced the number of motions required.

Question 13

Advocates of scientific management tend to stress the need for centralization of decision-making.

Accepted Answer

Scientific management, as proposed by Frederick Taylor, emphasizes efficiency and productivity through the standardization of work tasks and roles, rather than centralization of decision-making. It focuses on optimizing and simplifying jobs to increase output, rather than where decisions are made.

Question 14

Henry Gantt devised a visual plan for use in production scheduling.

Accepted Answer

Henry Gantt created the Gantt chart, a visual tool used for project scheduling, showing tasks plotted against time.

Question 15

Like other traditionalists, Henri Fayol emphasized formal structure and processes, believing that they are necessary for the adequate performance of all important tasks.

Accepted Answer

Henri Fayol, a traditionalist in management theory, indeed emphasized the importance of formal structure and processes in organizations, believing they were essential for the efficient and effective performance of tasks. He is known for his classical approach to management and his 14 principles of management, which highlight the significance of organizational structure and control.

Question 16

Henri Fayol felt strongly that to be successful, managers only needed to understand and apply the basic managerial functions - planning, organizing, leading, and mentoring.

Accepted Answer

Henri Fayol identified five primary functions of management: planning, organizing, commanding, coordinating, and controlling. Mentoring was not one of the functions he outlined.

Question 17

Mary Parker Follett believed that management is a flowing, continuous process-not a static one-and that if a problem has been solved, the method used to solve it probably generated new ideas and solutions.

Accepted Answer

The answer of Mary Parker Follett believed that management is...

Question 18

Chester Barnard made a significant contribution to the history of management with the acceptance theory of authority. This theory held that employees will choose to follow management's orders if they understand what is required, believe the orders to be consistent with organizational goals, and see positive benefits to themselves.

Accepted Answer

Chester Barnard's acceptance theory of authority indeed posits that for authority to be effective, subordinates must understand the communication, believe that it is not inconsistent with organizational purposes, and feel personally able to comply with it, seeing it as beneficial or at least not detrimental to their personal interests.

Question 19

Researchers in the Hawthorne studies concluded that the increases in productivity weren't caused by the physical setting but by a complex emotional chain reaction.

Accepted Answer

The Hawthorne studies concluded that productivity increases were more related to the psychological and social factors, such as feeling observed and valued, rather than changes in the physical work environment.

Question 20

Jack Lowe, CEO of TDI, found that their teamwork culture promoted high performance and increased the length of time employees stayed with TDI.

Accepted Answer

Jack Lowe, as CEO of TDIndustries (TDI), has been known for fostering a strong teamwork culture within the company, which has been credited with promoting high performance among employees and increasing their tenure at the company. This approach to management and organizational culture has been highlighted as a key factor in the company's success and employee satisfaction.

Quiz 2: Learning From the History of Management Thought