TQM (Total Quality Management):
A) Forbids discipline by supervisors
B) Does away with review and evaluation
C) Overlooks mistakes made by employees
D) Avoids the costs of technical training by hiring only skilled employees
E) None of the above

Question

Quizplus · Accepted Answer

TQM emphasizes continuous improvement, employee involvement, and customer satisfaction, rather than forbidding discipline, doing away with review, overlooking mistakes, or avoiding training costs.