Which hotel chains has won two Malcolm Baldrige Awards for quality?
A) Ritz-Carlton
B) Hilton
C) Hyatt
D) Four Seasons
E) None of the above
Correct Answer:
Verified
Q88: Room rates have failed to keep up
Q89: A duvet is a:
A) Specially shaped bed
Q90: A "road warrior"is someone:
A) Caught in a
Q91: TQM (Total Quality Management):
A) Forbids discipline by
Q92: When guest and employee meet "eyeball to
Q94: The one-time American Hotel & Motel Association
Q95: Queue discipline:
A) Deals with rules for merchants
Q96: A rooming slip is a means of
Q97: RNA is used:
A) When guests arrive early
Q98: A guest-service agent who calls "Front"is referring
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents