Question 1

Guests who arrive late (usually after 9:00 p.m.) to claim their reservations are called late charges.

Accepted Answer

Guests who arrive late to claim their reservations are typically referred to as "late arrivals," not "late charges." "Late charges" usually refer to additional fees incurred for services or penalties, not individuals.

Question 2

A guest staying in the hotel who is charging meals and services to his/her guest folio is essentially an account payable.

Accepted Answer

A guest staying in the hotel who is charging meals and services to his/her guest folio is essentially an account receivable, not an account payable.

Question 3

There is one folio for each person (guest) staying in the hotel.

Accepted Answer

Hotels often create a single folio for the room, which can include charges for multiple guests staying in that room, rather than individual folios for each person.

Question 4

Hotels offer numerous services that increase the balance of a guest folio, but there are only three methods of settling (paying) for those services; they are cash (or cash equivalents, like a company check or traveler's check), allowances, and transfers (as when a guest uses a credit card and transfers the balance to the City Ledger).

Accepted Answer

Hotels offer three methods of settling guest folios: cash, allowances, and transfers.

Question 5

Assuming a department (say, the restaurant) has a POS terminal interfaced to the PMS, room charges created at that department are electronically transferred directly to the guest's folio.

Accepted Answer

When a POS (Point of Sale) terminal in a department like a restaurant is interfaced with the PMS (Property Management System), charges incurred by guests at that department are automatically and electronically transferred to the guest's folio in the PMS, allowing for centralized billing and account management.

Question 6

An example of an asset is:
A) Beverage allowances
B) Room sales
C) Taxes collected and due to be paid to a municipal government
D) Accounts receivable due from guests
E) All of the above depending on the circumstances

Accepted Answer

Accounts receivable due from guests is an example of an asset because it represents money owed to the business that is expected to be received in the future, making it a resource owned or controlled by the business.

Question 7

A skipper is a (an):
A) Nickname given to the hotel GM
B) Guest who charges bar drinks to the room folio
C) Guest who leaves without paying his bill
D) American-plan guest who skips one or more meals that have been prepaid
E) Both A and D

Accepted Answer

A skipper in hotel terminology refers to a guest who leaves without paying his bill.

Question 8

Bills are presented to guests:
A) Whenever total charges exceed a ceiling limit established by the hotel
B) By a copy delivered under the door the night before check out
C) By the front desk at check out
D) By means of the in-room television set
E) All of the above, depending on the circumstances

Accepted Answer

Bills can be presented to guests in various ways depending on the hotel's policies and the circumstances. Some hotels have a ceiling limit after which they inform guests of their charges, others deliver a copy of the bill under the door the night before check-out, it's common for bills to be presented at the front desk during check-out, and modern hotels might use the in-room television set to display charges.

Question 9

The distribution of charges between a master account and a guest's personal account is called:
A) Comp allowances
B) Credit accounting
C) Split folios
D) Direct billing
E) None of the above

Accepted Answer

Split folios refer to the process in the hospitality industry where charges incurred during a guest's stay are distributed between different accounts, such as a master account and the guest's personal account. This allows for separate billing of different types of expenses.

Question 10

Which of the following does NOT appear on a folio:
A) Number of guests in the party
B) Guest's address
C) Guest's name
D) Guest's credit card number
E) None of the above; that is, they all appear on the folio

Accepted Answer

A folio typically includes the guest's name, address, and number of guests, but not the credit card number for security reasons.

Question 11

Describe the two procedural differences in getting a bar charge to the front-office folio if:1. The hotel has a property management system with an interface to the bar's POS2. Or, the hotel does not have a property management system.

Accepted Answer

The answer of Describe the two procedural differences in getting...

Question 12

Hotels use a special designation identified as "late charges"for guest postings that occur after midnight.

Accepted Answer

Hotels use the term "late charges" to refer to charges posted to a guest's account for services or items used during their stay but processed after the guest has already checked out, not specifically for charges after midnight.

Question 13

City-ledger guests are billed immediately; registered guests are usually billed every three-days unless they check-out earlier.

Accepted Answer

City ledger guests are typically billed on account or after their stay, while registered guests are billed during their stay, often at check-out or at agreed intervals, not necessarily every three days.

Question 14

Registered guests have the same two choices as nonguests: Pay for services in restaurants and bars with either cash or credit card.

Accepted Answer

The answer of Registered guests have the same two choices...

Question 15

An arrival date of 10/12/10 means October 12, 2010 everywhere across the globe.

Accepted Answer

Different countries follow different formats for dates. In the United States, the format is usually month/day/year, so 10/12/10 would be October 12, 2010. However, in many other parts of the world, the format is day/month/year, making 10/12/10 December 10, 2010.

Question 16

During the check-out procedure, hotels require guests to sign an agreement that they will accept responsibility for payment if a third-party fails to pay.

Accepted Answer

The answer of During the check-out procedure, hotels require guests...

Question 17

Hotels may require a guest to pay the bill at any time, even if the guest is not leaving.

Accepted Answer

Hotels have the right to request payment for their services at any time, and this can include asking a guest to settle their bill before the scheduled departure date, especially if there are concerns about payment or if it aligns with the hotel's policies on billing cycles or security deposits.

Question 18

The information that appears on the top of a computerized folio has its source in either the registration card or a previously made reservation.

Accepted Answer

The information at the top of a computerized folio typically includes guest details such as name, address, and contact information, which are usually obtained from the registration card filled out upon arrival or from details provided during the reservation process.

Question 19

Hotels usually submit the bill for payment if the guest's account reaches a given amount of dollars (that sum determined by the class of hotel) whether the guest is leaving or not.

Accepted Answer

Hotels often have policies to ensure payment by setting a threshold amount at which they will request payment, regardless of the guest's departure status, to manage financial risk and ensure cash flow.

Question 20

Hotels decide how master accounts are to be handled (who signs for what, for example) at the time of negotiations - that is, before the group arrives.

Accepted Answer

The answer of Hotels decide how master accounts are to...

Quiz 10: Billing and the Guest Folio