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Maeve Is a Recently Hired Internal Auditor with RAM Manufacturing

Question 86

Essay

Maeve is a recently hired internal auditor with RAM Manufacturing LLC, a rapidly growing manufacturer of parts for the automotive industry. Maeve conducts an interview with Justin who works in customer management. Justin explains his process for adding new customers to the system.
• The process starts when Justin receives requests from the sales department to add a new customer.
• He reviews the request to determine if the new customer has been approved.
• If the request has been approved, Justin inputs the customer information into the customer management system. However, if it is not approved, he returns it to the source.
• If the customer name already exists in the system, Justin will get an error message and he will notify the requester that the customer name already exists.
• If the customer name does not exist, Justin will finish entering the customer information, including address, contact information and payment terms.
Create a process flowchart for the described customer management process.

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