Question 1

In ________ competencies are defined as "a cluster of related knowledge,skills,and attitudes that differentiate high performers from average performers."

Accepted Answer

The answer of In ________ competencies are defined as "a...

Question 2

When there is a performance gap but no KSA deficiency,what is the possible cause?

Accepted Answer

If there is a performance gap despite no KSA deficiency, it could be due to motivational issues or barriers that are hindering performance. Both factors can contribute to a decrease in productivity despite possessing the necessary KSA.

Question 3

When comparing competencies to KSAs,competencies

Accepted Answer

Competencies include knowledge, skills, and attitudes, making them broader than KSAs, which focus solely on knowledge, skills, and abilities. Additionally, competencies are often tied to corporate goals, making them more strategic and encompassing than KSAs. Therefore, both options C and D are correct.

Question 4

A speed test can appropriately be used to measure the _____ of a skill.

Accepted Answer

A speed test measures the automaticity of a skill, which refers to the ability to perform a task quickly and accurately without much thought or conscious effort. Compilation, aggressiveness, and knowledge are not directly related to speed or automaticity of a skill.

Question 5

Which of the following statements is true regarding competencies?

Accepted Answer

Competencies are broader than just skills and attitudes; they encompass a range of abilities, behaviors, and knowledge that are linked to successful performance in a job or task. They are designed to align with and support corporate goals, making them strategic tools for both individual and organizational development. Competencies are not limited to short-term application but are valuable for long-term career development and organizational planning.

Question 6

When a KSA deficiency is determined,what is the appropriate response?

Accepted Answer

The appropriate response to a KSA deficiency will depend on the circumstances. In some cases, training may be the best option to help the employee acquire the needed knowledge, skills, or abilities. In other cases, a job aid or additional practice may be more appropriate. Therefore, the best choice is D, any of the above depending on the specific situation.

Question 7

Self ratings

Accepted Answer

Self ratings can provide valuable insight into an individual's perception of their own performance, which can be useful when conducting a Training Needs Analysis (TNA). However, it is important to use self ratings in conjunction with other sources of feedback, such as supervisor ratings, to minimize potential bias and measurement errors. Self ratings are often included in a 360-degree performance review, which involves gathering feedback from multiple sources (e.g. supervisor, peers, subordinates, self) to provide a comprehensive evaluation of an individual's performance.

Question 8

The approach to operational analysis which identifies key competencies of the job is known as

Accepted Answer

The approach that identifies key competencies of the job is known as competency modeling. Competency modeling focuses on identifying the specific knowledge, skills and abilities needed to perform a job effectively, and is often used as the basis for recruitment, selection and training programs. Job analysis is a broader process of gathering information about a job, including its tasks, duties and responsibilities, required qualifications and experience, and other relevant factors. The worker-oriented approach focuses on the characteristics of the individual worker, while the task-oriented approach focuses on the tasks involved in performing the job.

Question 9

Performance appraisals are almost always completed by

Accepted Answer

Performance appraisals are commonly completed by the employees' supervisors. The supervisors have the most in-depth knowledge of the employees' performance, work habits, and accomplishments, which makes them the most suitable for conducting the appraisal.

Question 10

A competency-based approach focuses on

Accepted Answer

A competency-based approach encompasses all characteristics that underlie successful performance, including knowledge, skills, attitudes, and other attributes.

Question 11

A method to assess learning of strategic knowledge is termed

Accepted Answer

Probed Protocol Analysis is a method used to assess the learning of strategic knowledge by analyzing the thought processes of individuals as they complete a task or solve a problem. This method involves having participants verbalize their thoughts while completing a task, allowing researchers to gain insight into their decision-making strategies and problem-solving skills.

Question 12

One of the more common mistakes in developing competency modeling is

Accepted Answer

Simply making a list of positive attributes is a common mistake in developing competency modeling because it does not provide a clear understanding of what is required to perform a job successfully. Competency models should focus on specific skills, knowledge, abilities, and other attributes that are essential for successful job performance, rather than just listing positive qualities.

Question 13

A good HRIS should provide information on

Accepted Answer

A good HRIS should provide information on all of the above - previous positions, training received, and performance levels. This comprehensive information helps HR managers make informed decisions about hiring, training, and promoting employees.

Question 14

Which of the following statements about multiple choice tests is NOT true?

Accepted Answer

Developing a reliable and valid multiple-choice test requires significant effort and expertise in test construction and item analysis. It is not easy to create a good multiple-choice test.

Question 15

Recall the example in the text where Ford Motor Company was building a new engine plant in Windsor that was to focus on the "team approach" to building the engines.Which of the following statements is true regarding that example?

Accepted Answer

The text states that one of the goals of the training was "to improve employees' attitudes toward the team approach." The other options are not mentioned in the example.

Question 16

According to the text,behavioral tests measure

Accepted Answer

The answer of According to the text,behavioral tests measure
...

Question 17

For testing of knowledge,the use of speed tests is

Accepted Answer

Speed tests are not universally critical, do not have a value of never being of any value, and there is no standard formula like multiplying the number of questions by .75 to determine the length of time for a test. Therefore, none of the provided options accurately describe the use of speed tests in testing knowledge.

Question 18

In the example provided in the text of analyzing a job when there are no incumbents,Dr.Fields

Accepted Answer

Dr. Fields took a comprehensive approach to analyze a job for which there were no incumbents by asking the manufacturer if similar equipment was in operation elsewhere to interview those incumbents, interviewing the engineers who designed the new equipment, and obtaining blueprints for the new equipment.

Question 19

Using paired comparison method is one way to assess_________ knowledge.

Accepted Answer

Paired comparison method is used to assess procedural knowledge, which involves the ability to perform a sequence of actions to achieve a goal.

Question 20

In ________ competencies are defined as "what someone needs to be doing to be competent in their job."

Accepted Answer

In both the United Kingdom and Australia, competencies are defined as what someone needs to be doing to be competent in their job. North America is not mentioned in relation to this definition.

Quiz 4: Needs Analysis