Question 1

Managers of today recognise that the differences people bring to the workplace are valuable.

Accepted Answer

Modern management practices emphasize diversity and inclusion, recognizing that a diverse workforce brings a variety of perspectives, skills, and experiences that can enhance creativity, innovation, and problem-solving within organizations.

Question 2

Members of Generation Y - sometimes called Millennials - are characterised as ambitious, lacking in loyalty to one organisation and eager for quick success.

Accepted Answer

Millennials, or Generation Y, are often characterized by their ambition and desire for rapid career progression, which can sometimes be interpreted as a lack of loyalty to one organization as they may change jobs more frequently in pursuit of their goals.

Question 3

Female representation on boards of the top 200 Australian Securities Exchange (ASX) companies have been decreasing over the last decade.

Accepted Answer

Female representation on boards of the top 200 Australian Securities Exchange (ASX) companies has been increasing over the last decade, with various initiatives and programs aimed at improving gender diversity in leadership positions.

Question 4

Research indicates that over 80 per cent of department heads and executives prefer heterogenous teams because they lead to multiple viewpoints and more prolific ideas.

Accepted Answer

Research has shown that diverse or heterogeneous teams are preferred by a significant number of department heads and executives because they bring together multiple viewpoints, leading to a broader range of ideas and more innovative solutions. This diversity includes differences in backgrounds, skills, and perspectives, which can enhance problem-solving and creativity within teams.

Question 5

One of the challenges of managing a diverse workforce is creating an environment where all employees feel accepted as members of the team and where their unique talents are appreciated.

Accepted Answer

Diversity in the workplace brings together individuals from different backgrounds, cultures, and perspectives. Managing this diversity effectively involves creating an inclusive environment where everyone feels valued and their contributions are recognized, which can be challenging but is essential for fostering teamwork and leveraging the diverse talents within the organization.

Question 6

Diversity perspective is achieved when a younger manager creates a heterogeneous team made up of individuals with diverse backgrounds and skill sets.

Accepted Answer

Diversity perspective is indeed achieved when a team is composed of individuals from diverse backgrounds and with varied skill sets, as it brings different viewpoints and experiences into the team, enhancing creativity and problem-solving.

Question 7

Managers who build strong, diverse organisations reap numerous dividends including bare use of employee talent, decreased understanding of the marketplace, enhanced breadth of understanding in leadership positions, and increased quality of team problem solving.

Accepted Answer

Diverse organizations actually lead to better use of employee talent, increased understanding of the marketplace, enhanced breadth of understanding in leadership positions, and improved quality of team problem-solving, contrary to the notion of "bare use" and "decreased understanding" mentioned.

Question 8

Studies by social psychologist suggest that there is a natural tendency among humans to identify themselves with a particular group and to feel somewhat antagonistic and discriminatory towards other groups.

Accepted Answer

This phenomenon is known as in-group/out-group bias or in-group favoritism, where individuals tend to favor members of their own group (the in-group) over those from different groups (the out-group), often leading to prejudice and discrimination against the latter.

Question 9

Unconscious bias, prejudice, discrimination, stereotypes, and ethnocentrism are some factors that show personal bias among individuals.

Accepted Answer

The answer of Unconscious bias, prejudice, discrimination, stereotypes, and ethnocentrism...

Question 10

Stereotypes are often based on folklore, media portrayals and other unreliable sources of information.

Accepted Answer

Stereotypes are simplified and generalized beliefs about a group of people that often arise from folklore, media portrayals, and other unreliable sources, rather than accurate or comprehensive information.

Question 11

To break through the glass ceiling into senior management roles, top executives suggest female and minority managers be assertive and ask for what they want as well as highlighting their achievements.

Accepted Answer

Many top executives and career development professionals suggest that to break through the glass ceiling, female and minority managers should indeed be assertive, ask for what they want, and highlight their achievements. This approach helps in overcoming biases and making their competencies and contributions visible to decision-makers.

Question 12

Inappropriate/offensive sexual harassment occurs when the behaviour causes discomfort in a co-worker, whose reaction in avoiding the harasser may limit his or her freedom and ability to function in the workplace.

Accepted Answer

Sexual harassment is considered inappropriate or offensive when it creates a hostile or uncomfortable work environment, which can limit an individual's freedom and ability to function effectively at work.

Question 13

Which of the following generations are characterised as ambitious, lacking in loyalty to one organisation and eager for quick success?
A) baby boomers
B) generation X
C) old generation
D) millennials
E) all of these choices

Accepted Answer

Millennials, also known as Generation Y, are often characterized by their ambition, desire for quick success, and a tendency to change jobs more frequently compared to previous generations, indicating a lower sense of loyalty to one organization.

Question 14

Smileline Inc. has an onsite day-care facility and provides employees full-time day care at a very low cost. The company implemented this years ago when managers realised that child-care responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity?
A) better use of employee talent
B) increased understanding of the marketplace
C) increased quality of team problem solving
D) enhanced breadth of understanding in leadership positions
E) reduced costs associated with high turnover, absenteeism, and lawsuits

Accepted Answer

The example of Smileline Inc. providing an onsite day-care facility to reduce turnover and absenteeism directly relates to reduced costs associated with high turnover and absenteeism. This is a practical measure to address employee needs, thereby retaining talent and reducing the costs of recruiting and training new employees.

Question 15

TickTock Clock Corporation is attempting to develop a truly diverse workplace. As a first step, it has decided to expand its recruiting efforts. Which of the following is not an appropriate way to do this?
A) host speaking and networking events
B) offer internship programs for racial and ethnic minorities
C) create informal mentoring programs
D) offer scholarships for the children of current employees

Accepted Answer

Offering scholarships for the children of current employees does not directly contribute to expanding recruiting efforts for a diverse workplace, as it benefits a select group already connected to the company rather than reaching out to a broader, more diverse pool of potential employees.

Question 16

_____________________ sexual harassment involves sexual remarks and actions that are not intended to lead to sexual activity but that are directed towards a co-worker based solely on gender and reflect on the entire group.

Accepted Answer

The answer of _____________________ sexual harassment involves sexual remarks and...

Question 17

_____________________ are the highest level of sexual harassment; these acts would, if reported to the police, be considered criminal activity.

Accepted Answer

The answer of _____________________ are the highest level of sexual...

Question 18

Age, gender, race and physical ability fall under the _________________________ dimension of diversity.

Accepted Answer

The answer of Age, gender, race and physical ability fall...

Question 19

_______________________________ are core elements through which people shape their self-image and world view.

Accepted Answer

The answer of _______________________________ are core elements through which people...

Question 20

_____________________ means managers recognise cultural differences and see these differences with an appreciative attitude.

Accepted Answer

The answer of _____________________ means managers recognise cultural differences and...

Quiz 12: Understanding Individual Behaviour