A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered.Which of the following channels of communication would be the LEAST effective method for sharing the news with employees,given the sensitive nature of the message?
A)A face-to-face meeting with each employee
B)A well-written, empathetic letter to each affected employee
C)A telephone call to each affected employee
D)Electronic mail to all affected employees

Question

Quizplus · Accepted Answer

Electronic mail may not be the best channel for sharing such sensitive news as it lacks the personal touch that face-to-face meetings or even phone calls can provide. It may also be easy for the message to be misinterpreted or ignored in an email, leading to confusion or resentment among affected employees. A well-written letter or phone call may be more effective in conveying empathy and understanding towards the employees' situation.

A Manager Is Faced with Having to Lay Off Some