Which of the following statements is true of the quality of a product?
A) Quality consists of both efficiency and effectiveness.
B) Quality is not related to reliability.
C) Quality definitions are different for products and services.
D) Quality enhancements affect future, not current, revenues.

Question

Quizplus · Accepted Answer

Quality consists of both efficiency (doing things right) and effectiveness (doing the right things) and both are important components of a high-quality product. Reliability is also a critical component of quality as it refers to the product's ability to consistently perform its intended function over time. Quality definitions may vary between products and services, but reliability is typically a key aspect in both. Quality enhancements can impact both current and future revenues by improving customer satisfaction and loyalty, leading to increased sales and repeat business.

Which of the Following Statements Is True of the Quality