The total quality management philosophy emphasizes that ________.
A) separate teams of experts should inspect products or services for defects or errors after completion
B) empowered employees will take responsibility for their individual output as well as that of the whole organization
C) operations management is a specialized function without organizational or strategic importance
D) organizations should operate at the maximum capacities at all times

Question

Quizplus · Accepted Answer

Total quality management emphasizes on continuous improvement and involvement of all employees in the process, leading to empowerment of employees and taking responsibility for their output as well as that of the organization. It does not promote separate teams for inspection or emphasize on operating at maximum capacity at all times. Additionally, operations management is considered an important function for an organization in total quality management.

The Total Quality Management Philosophy Emphasizes That ________