Which of the following is true of TQM?
A) It is not a part of any organizational culture.
B) It requires only the managers of an organization to commit to it.
C) It uses both quantitative and nonquantitative techniques.
D) It checks for quality control post-production.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) uses both quantitative and nonquantitative techniques to ensure quality control in all aspects of an organization. Option A is incorrect because TQM is actually meant to be a part of an organization's culture, fostering a focus on continuous improvement and customer satisfaction. Option B is incorrect because TQM requires commitment from all levels of an organization, not just managers. Option D is incorrect because TQM emphasizes prevention of defects and errors rather than detection and correction after production.

Which of the Following Is True of TQM