The TQM concept of "quality at the source" involves ________.
A) cost controls and statistical analysis
B) computer-aided design and work standardization
C) capacity planning and operational protraction
D) quantitative techniques and employee empowerment

Question

Quizplus · Accepted Answer

"Quality at the source" is a TQM concept that emphasizes the importance of ensuring quality from the very beginning of the production process. This involves empowering employees to take responsibility for the quality of their work and using quantitative techniques to measure and improve quality. Cost controls, computer-aided design, work standardization, capacity planning, and operational protraction may all be important components of a TQM program, but they are not directly related to the concept of "quality at the source."

The TQM Concept of "Quality at the Source" Involves ________