________ is a disciplined,data-driven approach for eliminating defects and enhancing quality,with an orientation toward the impact such improvements will have on the customer.
A) Six Sigma
B) ABC analysis
C) PERT analysis
D) CAD/CAM

Question

Quizplus · Accepted Answer

Six Sigma is a disciplined, data-driven approach that focuses on improving quality by eliminating defects and reducing variability in processes. It is customer-centric and aims to deliver products and services that meet or exceed customer expectations. It uses statistical tools and techniques to measure and analyze data, identify areas for improvement, and implement solutions to enhance quality and efficiency. Six Sigma aims to achieve a process capability of 3.4 defects per million opportunities, which translates to a very high level of quality and customer satisfaction.

________ Is a Disciplined,data-Driven Approach for Eliminating Defects and Enhancing