Within the context of organizational change,the most lasting people-change approach usually involves ________.
A) adjusting people's attitudes and expectations
B) adding, subtracting, or interchanging people
C) enhancing people's knowledge, skills, and abilities
D) changing how staff members relate to one another

Question

Quizplus · Accepted Answer

Enhancing people's knowledge, skills, and abilities is more likely to have a lasting impact on organizational change because improving employee competencies can positively affect their performance and adaptability to changing circumstances. While adjusting people's attitudes and expectations, adding, subtracting, or interchanging people, and changing how staff members relate to one another can all be effective in certain situations, they may not necessarily result in a sustained change.

Within the Context of Organizational Change,the Most Lasting People-Change Approach