The line managers at Harmony Corp.believe that the introduction of the customer care hotline facility has been a huge mistake.They are overwhelmed by the number of complaints that come in each day,most of which are due to faulty usage and not faulty products.The top executives at Harmony believe that the hotline will prove its worth over time.What inference can be drawn from this scenario?
A) The dissatisfaction is due to pull of past competencies.
B) The dissatisfaction is due to nonimmediate results.
C) The dissatisfaction is due to lack of capabilities.
D) The dissatisfaction is due to lack of information.

Question

Quizplus · Accepted Answer

The line managers' overwhelming response to the complaints indicates that they were expecting immediate results from the hotline's introduction. On the other hand, top executives believe that it will prove its worth over time, indicating that they understand the need for a long-term strategy in customer service. Therefore, option B, "The dissatisfaction is due to non-immediate results," is the best choice.

The Line Managers at Harmony Corp