Question 1

Overseeing numerous change projects requires only one key change
leader.

Accepted Answer

While having one key change leader may help with coordination and consistency, overseeing numerous change projects typically requires a team of leaders with different skills and expertise to effectively manage the various aspects of the projects.

Question 2

A major disadvantage of job redesign is that managers must spend more time in direct supervision and have less time for creating a learning environment.

Accepted Answer

Job redesign often aims to make jobs more efficient and satisfying for employees, which can lead to more autonomous work environments. This can actually decrease the need for direct supervision and allow managers more time to focus on creating a learning environment and other strategic tasks.

Question 3

Structural OD techniques are used when problems are related to organizational systems rather than the interpersonal relationships.

Accepted Answer

Structural OD techniques focus on improving the design and functionality of an organization's systems, structures, and processes. These techniques are used to address issues related to the overall organization, rather than interpersonal relationships. Therefore, the statement is true.

Question 4

When using a top-down style, change leaders design the change
and plan its implementation with a lot of participation from those
below them in the hierarchy.

Accepted Answer

When using a top-down style, change leaders typically design the change and plan its implementation without much participation from those below them in the hierarchy.

Question 5

It is clear that a team-building process is successful when team members develop realistic problem solutions or action plans and are enthusiastic about implementing them.

Accepted Answer

A successful team-building process should result in a team that is able to develop practical solutions to problems and is motivated to carry them out.

Question 6

Urgency is one of the criteria to consider when deciding on the speed of
change.

Accepted Answer

Urgency is indeed one of the factors to take into account when determining the speed at which a change needs to be implemented. Other factors include complexity, resistance to change, and resources available.

Question 7

During Jack Welch's tenure as CEO, General Electric created more value for shareholders than any other company in the world. The successful outcomes were created because of Welch's implementation of innovative organization development interventions.

Accepted Answer

Jack Welch's implementation of innovative organization development interventions during his tenure as CEO of General Electric did create more value for shareholders than any other company in the world.

Question 8

The unfreezing stage of change involves three key activities.

Accepted Answer

The unfreezing stage of change involves three key activities, which are: creating a need for change, establishing a relationship between the need and organizational goals, and reducing the forces or factors that maintain the status quo.

Question 9

The purpose of the survey feedback technique is to provide managers with the information they need to make important decisions for their departments.

Accepted Answer

The answer of The purpose of the survey feedback technique...

Question 10

Individuals with power based on their formal positions can block change.

Accepted Answer

Individuals with formal power typically have authority over resources, decision-making, and implementation, which they can use to resist or block change initiatives that threaten their power base or existing systems.

Question 11

High-involvement management and organizational development methods are inconsistent approaches to organizational management.

Accepted Answer

High-involvement management and organizational development methods both aim to improve organizational performance and effectiveness through employee involvement and development, making them complementary rather than inconsistent approaches.

Question 12

Degree of support is one of the criteria to consider when deciding on the
speed of change.

Accepted Answer

The degree of support is an important factor that should be considered when deciding on the speed of change. If the support for the change is high, then it may be appropriate to move quickly. However, if there is resistance to the change, then a slower approach may be required to ensure that everyone is on board and the change is successful.

Question 13

Novartis is working through the unfreezing-moving-refreezing process of
change.

Accepted Answer

The statement suggests that Novartis is going through a change process, which involves the stages of unfreezing, moving, and refreezing. Therefore, the answer is true, and option A is correct.

Question 14

The development and implementation of effective organizational strategies is dependent upon the organization's ability to effectively manage change.

Accepted Answer

Change management plays a crucial role in implementing organizational strategies as it helps to ensure that the necessary changes are made smoothly, with minimal disruption to the business operations. Without effective change management, the chances of the strategy succeeding are reduced. Therefore, it can be inferred that the development and implementation of effective organizational strategies are dependent on the organization's ability to effectively manage change.

Question 15

There is strong agreement by experts on how large or small the team of
change leaders should be

Accepted Answer

There is no strong agreement on how large or small the team of change leaders should be. It depends on the size and complexity of the change initiative, organizational culture, and other factors.

Question 16

Management by objectives (MBO) is most likely to be effective if diagnostic information is gathered from all levels of the organization and objectives at all levels are tied to organizational improvement goals.

Accepted Answer

Management by objectives (MBO) involves creating specific, measurable goals that align with organizational objectives. For MBO to be effective, it's important to gather diagnostic information from all levels of the organization to ensure that objectives are realistic and achievable. Additionally, objectives should be linked to overall organizational improvement goals in order to promote progress and success.

Question 17

As part of the OD process, senior managers may create supplemental organizational processes that are utilized in emergency situations to deal with unexpected problems.

Accepted Answer

The answer of As part of the OD process, senior...

Question 18

The time and attention change leaders spend on the unfreezing phase can
be significant in order to be successful.

Accepted Answer

The unfreezing phase is an important and crucial phase in change management, and requires significant attention, time and effort from change leaders in order to be successful.

Question 19

Two important decisions that change leaders must make are: the speed of
change and the style.

Accepted Answer

Change leaders must decide the speed at which they implement change and the style in which they do so, as both will have significant impacts on the success of the change initiative.

Question 20

Refreezing involves ten interrelated activities.

Accepted Answer

Refreezing is a stage in Lewin's change management model that involves stabilizing the change after it has been made to ensure it becomes a permanent part of the organization. It does not specifically involve ten interrelated activities; rather, it focuses on reinforcing, stabilizing, and solidifying the new state after a change.

Quiz 14: Organizational Change and Development

Overseeing numerous change projects requires only one key change leader.

A major disadvantage of job redesign is that managers must spend more time in direct supervision and have less time for creating a learning environment.

Structural OD techniques are used when problems are related to organizational systems rather than the interpersonal relationships.

When using a top-down style, change leaders design the change and plan its implementation with a lot of participation from those below them in the hierarchy.

It is clear that a team-building process is successful when team members develop realistic problem solutions or action plans and are enthusiastic about implementing them.

Urgency is one of the criteria to consider when deciding on the speed of change.

During Jack Welch's tenure as CEO, General Electric created more value for shareholders than any other company in the world. The successful outcomes were created because of Welch's implementation of innovative organization development interventions.

The unfreezing stage of change involves three key activities.

The purpose of the survey feedback technique is to provide managers with the information they need to make important decisions for their departments.

Individuals with power based on their formal positions can block change.

High-involvement management and organizational development methods are inconsistent approaches to organizational management.

Degree of support is one of the criteria to consider when deciding on the speed of change.

Novartis is working through the unfreezing-moving-refreezing process of change.

The development and implementation of effective organizational strategies is dependent upon the organization's ability to effectively manage change.

There is strong agreement by experts on how large or small the team of change leaders should be

Management by objectives (MBO) is most likely to be effective if diagnostic information is gathered from all levels of the organization and objectives at all levels are tied to organizational improvement goals.

As part of the OD process, senior managers may create supplemental organizational processes that are utilized in emergency situations to deal with unexpected problems.

The time and attention change leaders spend on the unfreezing phase can be significant in order to be successful.

Two important decisions that change leaders must make are: the speed of change and the style.

Refreezing involves ten interrelated activities.