For each of the following four departments, explain what transitioning to a customer-strategy organization entails. Describe both the desired end result and the process it will take a traditionally organized department to get there. For example: What new functions and values are required? What are the particular challenges? What solutions can help ease these challenges?
a. sales department
b. marketing department
c. human resources department
d. upper management
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Q8: One new function of the transitioning customer-strategy
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