Complaining behaviour, word of mouth advertising and repurchase intentions are consequences of customer satisfaction.

Question

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Customer satisfaction can lead to various positive outcomes including the likelihood of customers engaging in positive word of mouth advertising, showing a higher propensity to repurchase, and exhibiting less complaining behavior. Satisfied customers are more likely to share their positive experiences with others, return for more purchases, and have fewer reasons to complain.

Complaining Behaviour, Word of Mouth Advertising and Repurchase Intentions Are