An airline that canceled your flight offers you an alternative flight that will reach your destination 14 hours later than your original flight.Then the agent discovers a better flight that will get you there only 8 hours later,and you feel delighted.What persuasion technique is this?

Question

​An airline that canceled your flight offers you an alternative flight that will reach your destination 14 hours later than your original flight.Then the agent discovers a better flight that will get you there only 8 hours later,and you feel delighted.What persuasion technique is this?

Quizplus · Accepted Answer

This is an example of the contrast effect persuasion technique. The initial option presented to the customer was an alternative flight that would arrive 14 hours later than the original flight, making the subsequent offer of a flight that would only take 8 hours longer seem much more appealing in comparison.

​An Airline That Canceled Your Flight Offers You an Alternative

An Airline That Canceled Your Flight Offers You an Alternative