Hildebrand's Inc. posts a security guard to check receipts for purchases as customers leave the store. From the customers' perspective, this activity
A) is value-added.
B) is non-value added.
C) creates a standard cost.
D) indicates that the store is an investment center.
E) is necessary so that Hildebrand can prepare a process map.

Question

Quizplus · Accepted Answer

This activity is considered non-value added from the customers' perspective because it does not enhance the product or service in a way that the customer is willing to pay for; instead, it may be seen as an inconvenience or an implication of distrust.