The process of invoicing customers for amounts owed is a
A) value-added activity.
B) performance measurement activity.
C) non-value added activity.
D) business-value-added activity.
E) both c and d.

Question

Quizplus · Accepted Answer

The process of invoicing customers for amounts owed is considered a non-value added activity because it does not directly add value to the product or service from the customer's perspective. However, it is a necessary business function, thus making it a business-value-added activity.

The Process of Invoicing Customers for Amounts Owed Is a