Question 1

Customer response time:

Accepted Answer

Customer response time refers to the duration from when a customer places an order to when they receive the product or service. This encompasses processing, preparation, and delivery times, highlighting the efficiency of a company's fulfillment operations.

Question 2

Which of the following is not a component of customer response time?

Accepted Answer

Research and development time is not a component of customer response time. Customer response time typically includes the time taken to receive, process, and deliver an order, but not the time spent on research and development.

Question 3

Which of the following is compatible with Just-in-Time (JIT) manufacturing techniques?

Accepted Answer

Just-in-Time (JIT) manufacturing techniques focus on reducing waste and increasing efficiency by producing goods only as they are needed. Option C, where a sales order triggers a production order, aligns with JIT principles by ensuring production is directly tied to demand, minimizing inventory and reducing waste.

Question 4

Which of the following activities would be found in a "pull"
Manufacturing environment?

Accepted Answer

In a "pull" manufacturing environment, production is driven by actual demand rather than forecasts. Choice D, where requirements for components trigger orders to suppliers who then ship parts immediately, aligns with the pull system philosophy of producing items only as needed, reducing inventory levels and minimizing waste.

Question 5

Which of the following is likely to be found in a "push"
Manufacturing environment?

Accepted Answer

In a "push" manufacturing environment, production is based on forecasts and schedules, which can lead to production bottlenecks when demand is misjudged and obsolete inventory if products are not sold as anticipated.

Question 6

Use the following to answer questions: Listed below are selected operating costs for Miskelly Products last month: -Miskelly's total prevention costs for the month were:

Accepted Answer

Miskelly's total prevention costs for the month were $5,408.

Question 7

Use the following to answer questions: Listed below are selected operating costs for Miskelly Products last month: -Miskelly's total appraisal costs for the month were:

Accepted Answer

The answer of Use the following to answer questions:
Listed below...

Question 8

Use the following to answer questions: Listed below are selected operating costs for Miskelly Products last month: -Miskelly's total external failure costs for the month were

Accepted Answer

The answer of Use the following to answer questions:
Listed below...

Question 9

The diagnostic tool presented above is known as a:
The quality control department at Conant Manufacturing Company prepared the following diagnostic tool regarding causes of quality problems:

Accepted Answer

The answer of The diagnostic tool presented above is known...

Question 10

The diagnostic tool present above is known as a:
The Quality Control Department prepared the following diagnostic tool for the Production at McHugh Molding Company:

Accepted Answer

The answer of The diagnostic tool present above is known...

Question 11

The company with the most efficient use of inventories is:
Consider the following information related to three manufacturing companies:

Accepted Answer

The answer of The company with the most efficient use...

Question 12

Connolly Corporation has prepared a control chart of weekly average customer-response times against the historical mean and historical variation. Which of the following is a cause of cyclical behavior?

Accepted Answer

The answer of Connolly Corporation has prepared a control chart...

Question 13

A pattern of extreme jumps in behavior can be caused by:

Accepted Answer

Extreme jumps in behavior can often be attributed to a change of employees, as new individuals may bring different skills, work habits, or levels of experience, leading to noticeable shifts in performance or behavior.

Question 14

In a statistical control chart, the most likely cause of a run would be:

Accepted Answer

The answer of In a statistical control chart, the most...

Question 15

Stonehouse Corporation developed the following information regarding quality for the first quarter of the year 2008:
 
Required: Prepare a cost of quality report sorting costs by quality activity and expressing in relevant percentage terms.

Accepted Answer

The answer of Stonehouse Corporation developed the following information regarding...

Question 16

Match the description of the tool used to assess quality to the appropriate name:
-Histogram

Accepted Answer

Histograms display the frequency distribution of variable data, showing how often each different value in a set of data occurs.

Question 17

Match the description of the tool used to assess quality to the appropriate name:
-Scatter Diagram

Accepted Answer

Scatter Diagrams are used to plot two variables against each other to determine if there is a relationship between them.

Question 18

Match the description of the tool used to assess quality to the appropriate name:
-Run chart

Accepted Answer

A run chart shows a trend in variation over time for product or service attributes, by plotting measures of quality features at defined points in time.

Question 19

Match the description of the tool used to assess quality to the appropriate name:
-Control chart

Accepted Answer

Control charts describe variation in product or service attributes by measuring important quality features and comparing them to upper and lower limits.

Question 20

Match the description of the tool used to assess quality to the appropriate name:
-Cause and effect diagram

Accepted Answer

Cause and effect diagrams, also known as fishbone diagrams or Ishikawa diagrams, are used to identify potential causes of defects or problems by organizing them into categories that lead to an effect. This helps in diagnosing the root causes of quality issues.

Quiz 7: Managing Quality and Time to Create Value

Customer response time:

Which of the following is not a component of customer response time?

Which of the following is compatible with Just-in-Time (JIT) manufacturing techniques?

Which of the following activities would be found in a "pull" Manufacturing environment?

Which of the following is likely to be found in a "push" Manufacturing environment?

Use the following to answer questions: Listed below are selected operating costs for Miskelly Products last month: -Miskelly's total prevention costs for the month were:

Use the following to answer questions: Listed below are selected operating costs for Miskelly Products last month: -Miskelly's total appraisal costs for the month were:

Use the following to answer questions: Listed below are selected operating costs for Miskelly Products last month: -Miskelly's total external failure costs for the month were

The diagnostic tool presented above is known as a: The quality control department at Conant Manufacturing Company prepared the following diagnostic tool regarding causes of quality problems:

The diagnostic tool present above is known as a: The Quality Control Department prepared the following diagnostic tool for the Production at McHugh Molding Company:

The company with the most efficient use of inventories is: Consider the following information related to three manufacturing companies:

Connolly Corporation has prepared a control chart of weekly average customer-response times against the historical mean and historical variation. Which of the following is a cause of cyclical behavior?

A pattern of extreme jumps in behavior can be caused by:

In a statistical control chart, the most likely cause of a run would be:

Stonehouse Corporation developed the following information regarding quality for the first quarter of the year 2008: Required: Prepare a cost of quality report sorting costs by quality activity and expressing in relevant percentage terms.

Match the description of the tool used to assess quality to the appropriate name: -Histogram

Match the description of the tool used to assess quality to the appropriate name: -Scatter Diagram

Match the description of the tool used to assess quality to the appropriate name: -Run chart

Match the description of the tool used to assess quality to the appropriate name: -Control chart

Match the description of the tool used to assess quality to the appropriate name: -Cause and effect diagram