Question 1

A professional is

Accepted Answer

Professionals are defined by a vocation and specialized training they possess.

Question 2

"Soft"skills include
i. technical ability
ii. work knowledge
iii. attitude
iv. communication skills

Accepted Answer

Soft skills include a person's attitude and approach to communicating with patients and other individuals.

Question 3

"Soft"skills

Accepted Answer

Soft skills include the way a person behaves toward others.

Question 4

Examples of hard skills for phlebotomy include (choose all that apply)
i. dermal and venipuncture techniques
ii. specimen processing and handling
iii. respect, dependability, and integrity
iv. politeness during communications

Accepted Answer

Hard skills include techniques and skills required to perform the job.

Question 5

Examples of soft skills for phlebotomy include (choose all that apply)
i. dermal and venipuncture techniques
ii. specimen processing and handling
iii. neat and clean appearance
iv. politeness during communications

Accepted Answer

Soft skills include behaviors that reflect attitudes when performing a job function.

Question 6

The term culture encompasses what characteristics of a particular industry? (all that apply)
i. attitudes held by persons in a particular industry
ii. scope of practice of a profession
iii. professional code of ethics
iv. the number of people employed in the industry

Accepted Answer

Characteristics of the culture of a particular industry includes the attitudes held by persons in that industry, their scope of practice, and professional code of ethics

Question 7

Making an assumption about a group of people is

Accepted Answer

Stereotypes are assumptions about a group of people.

Question 8

Factors that influence individual beliefs include (choose all that apply)

Accepted Answer

Factors that influence individual beliefs include birthplace, social status, and level of education.

Question 9

When a person of a minority group changes their behaviors or beliefs in response to the dominant culture, it is known as

Accepted Answer

Acculturation is the process of a person of a minority group changing their behaviors or beliefs in response to the dominant culture.

Question 10

When a patient expresses a belief that the phlebotomist is "removing his/her life-force", the phlebotomist should

Accepted Answer

The belief that phlebotomists are "removing his/her life-force" is held by some cultures and should be respected.

Question 11

People who comprise the ethnic designation of African American include persons of African heritage from

Accepted Answer

The ethnic designation of African American includes persons of African heritage from Africa, the Americas (including the Caribbean), and Europe, reflecting the diverse origins of the African diaspora.

Question 12

People who comprise the ethnic designation of Asian include persons from (choose all that apply)
i. China
ii. India
iii. Japan
iv. Malaysia

Accepted Answer

The answer of People who comprise the ethnic designation of...

Question 13

People who comprise the ethnic designation of Native American include (choose all that apply)
i. Aleutians
ii. American Indian tribes
iii. Eskimos
iv. Mexicans

Accepted Answer

The ethnic designation of Native American includes Aleutians, American Indian tribes, and Eskimos. Mexicans are considered a separate ethnic group, primarily associated with the country of Mexico and its cultural heritage.

Question 14

People who comprise the ethnic designation of Hispanic/Latino include persons from (choose all that apply)
i. Cuba
ii. Latin America
iii. Mexico
iv. Spain

Accepted Answer

The ethnic designation of Hispanic/Latino includes persons from Cuba, Latin America, and Mexico, but not necessarily from Spain, as Hispanic/Latino primarily refers to people from Spanish-speaking countries in the Americas.

Question 15

People who comprise the ethnic designation of Middle Easterner include persons from (choose all that apply)
i. Egypt
ii. Israel
iii. Jordan
iv. Syria

Accepted Answer

The ethnic designation of Middle Easterner typically includes people from countries geographically located in the Middle East. Egypt, Jordan, and Syria are part of this region, while Israel, despite its location, is often considered separately due to its unique cultural and historical context.

Question 16

Peoples who comprise the ethnic designation of immigrants from Soviet Bloc countries include persons from (choose all that apply)

Accepted Answer

Peoples who comprise the ethnic designation of immigrants from Soviet Bloc countries include persons from Bosnia, Poland, Russia, and Ukraine.

Question 17

Some patients desire to have other family members make medical decisions for them. In these situations, healthcare workers must comply with which law?

Accepted Answer

HIPAA (Health Insurance Portability and Accountability Act) includes provisions for patients to designate a personal representative who has the authority to make healthcare decisions on their behalf. This ensures that healthcare workers can share relevant health information with the designated family member or representative in accordance with the patient's wishes, while still complying with privacy regulations.

Question 18

The husband speaking for his wife to what appears to be the exclusion of her input

Accepted Answer

The husband speaking for his wife to what appears to be the exclusion of her input may be a demonstration of caring.

Question 19

When greeted with an extended hand for a handshake, a patient appears to shy away and just says hello. This behavior

Accepted Answer

In some cultures touch, such as a handshake, is not common place.

Question 20

Failure to secure a patient's permission to collect blood prior to collection could result in law suits involving (choose all that apply)
i. assault
ii. battery
iii. malpractice
iv. negligence

Accepted Answer

Failure to secure a patient's permission before a procedure like blood collection can lead to legal actions for assault and battery. Assault involves making someone fear they will be harmed, while battery involves unauthorized physical contact or harm. Malpractice and negligence typically require a failure in the standard of care, not just lack of consent.

Quiz 13: Professionalism

A professional is

"Soft"skills include i. technical ability ii. work knowledge iii. attitude iv. communication skills

"Soft"skills

Examples of hard skills for phlebotomy include (choose all that apply) i. dermal and venipuncture techniques ii. specimen processing and handling iii. respect, dependability, and integrity iv. politeness during communications

Examples of soft skills for phlebotomy include (choose all that apply) i. dermal and venipuncture techniques ii. specimen processing and handling iii. neat and clean appearance iv. politeness during communications

The term culture encompasses what characteristics of a particular industry? (all that apply) i. attitudes held by persons in a particular industry ii. scope of practice of a profession iii. professional code of ethics iv. the number of people employed in the industry

Making an assumption about a group of people is

Factors that influence individual beliefs include (choose all that apply)

When a person of a minority group changes their behaviors or beliefs in response to the dominant culture, it is known as

When a patient expresses a belief that the phlebotomist is "removing his/her life-force", the phlebotomist should

People who comprise the ethnic designation of African American include persons of African heritage from

People who comprise the ethnic designation of Asian include persons from (choose all that apply) i. China ii. India iii. Japan iv. Malaysia

People who comprise the ethnic designation of Native American include (choose all that apply) i. Aleutians ii. American Indian tribes iii. Eskimos iv. Mexicans

People who comprise the ethnic designation of Hispanic/Latino include persons from (choose all that apply) i. Cuba ii. Latin America iii. Mexico iv. Spain

People who comprise the ethnic designation of Middle Easterner include persons from (choose all that apply) i. Egypt ii. Israel iii. Jordan iv. Syria

Peoples who comprise the ethnic designation of immigrants from Soviet Bloc countries include persons from (choose all that apply)

Some patients desire to have other family members make medical decisions for them. In these situations, healthcare workers must comply with which law?

The husband speaking for his wife to what appears to be the exclusion of her input

When greeted with an extended hand for a handshake, a patient appears to shy away and just says hello. This behavior

Failure to secure a patient's permission to collect blood prior to collection could result in law suits involving (choose all that apply) i. assault ii. battery iii. malpractice iv. negligence