Question 1

Which of the following is not a typical reason for planned changes to occur within police organizations?

Accepted Answer

Option B is not a typical reason for planned changes within police organizations. Changes are usually implemented to improve efficiency, address misconduct, or respond to community needs, not merely to assert authority.

Question 2

In the 1990s many police departments changed their vehicle pursuit policies to make them more restrictive as a result of numerous lawsuits. This dramatic change from one set of rules to another is called a:

Accepted Answer

This is referred to as a "paradigm shift," which means a fundamental change in approach or underlying assumptions.

Question 3

Which type of individual would not normally be considered a change agent?

Accepted Answer

A

Question 4

Which of the following statements is most accurate with regard to the Organizational Development (OD) methodology?

Accepted Answer

Organizational Development (OD) is a field that focuses on improving the effectiveness of organizations through planned interventions and strategies, targeting the whole system rather than just individuals, individual units, or leaders alone. This approach is holistic, aiming to enact change across the entire organization to improve its performance and health.

Question 5

The concept of Organizational Development (OD) is grounded largely in:

Accepted Answer

Organizational Development (OD) is primarily based on behavioral sciences, which include psychology, sociology, and anthropology. These disciplines provide insights into human behavior, group dynamics, and organizational structures, which are crucial for understanding and improving organizational performance and health.

Question 6

What is an argument in favor of internal change agents?

Accepted Answer

Internal change agents have a working knowledge of the formal and informal organization, which allows them to navigate and implement changes effectively within the existing organizational culture and structure.

Question 7

A key motivator in the unfreezing phase of change is:

Accepted Answer

The unfreezing phase of change involves creating a perceived need for change, often by generating a feeling of discomfort with old behaviors or situations. This discomfort motivates individuals to seek new ways of doing things, setting the stage for the change process.

Question 8

The causes of resistance to change in police agencies:

Accepted Answer

Resistance to change in police agencies can stem from past experiences or reinforcement history of those facing change, as these experiences can shape attitudes and behaviors towards new policies or practices.

Question 9

Which of the following is true concerning directed change? It is:

Accepted Answer

The answer of Which of the following is true concerning...

Question 10

There are several condition that indicate contemplated change should not be made. Which one of the following is not one of those conditions?

Accepted Answer

The answer of There are several condition that indicate contemplated...

Question 11

The heart of unfreezing is making people be receptive to:

Accepted Answer

Unfreezing is a concept in change management that involves preparing individuals or organizations to accept that change is necessary. This makes them more receptive to the process of change itself, rather than to new leadership or change agents specifically.

Question 12

Which of the following might be useful during the assessment step in the traditional action research model?

Accepted Answer

All of the options listed (surveys of personnel, review of disciplinary records, and training records) can provide valuable insights during the assessment phase of the traditional action research model, helping to identify areas for improvement or focus.

Question 13

Which of the following is not an argument commonly made for involving rank-and-file officers in the decision-making process?

Accepted Answer

Involving rank-and-file officers in the decision-making process is generally not argued as a method for identifying who should be considered for promotion. The main arguments for their involvement typically include heightening morale, developing democratic skills and habits, and making better decisions, as these factors directly relate to the effectiveness and inclusivity of the organization's decision-making processes. Identifying individuals for promotion is usually a separate process that may involve performance evaluations, leadership potential assessments, and other criteria rather than their participation in decision-making.

Question 14

Which model regarding change examines the influence of officers' ascribed and achieved status attributes?

Accepted Answer

The life experiences model examines the influence of officers' ascribed (e.g., race, gender) and achieved (e.g., education, experience) status attributes on their attitudes and behaviors, suggesting that these personal background factors can significantly impact how officers perceive their roles and interact with the community.

Question 15

Which of the following is a recommendation that can help managers seize opportunities for change in their departments?

Accepted Answer

Each of the options listed contributes to a manager's ability to seize opportunities for change. Flexibility in priorities (A) allows for adaptation to new opportunities as they arise. Actively seizing opportunities for change (B) is a direct action towards improvement. Creating publicity concerning policy problems (C) can generate awareness and support for necessary changes.

Question 16

Proponents of radical change argue that when change is ____________, unanticipated events can derail the effort before it can be completed and that it gives opponents time to organize themselves to thwart further implementation.

Accepted Answer

The answer of Proponents of radical change argue that when...

Question 17

Both Lewin's three-step model and the traditional action research model rely on the use of ____________.

Accepted Answer

The answer of Both Lewin's three-step model and the traditional...

Question 18

In order to assess the situation in an agency, ____________ must be gathered.

Accepted Answer

The answer of In order to assess the situation in...

Question 19

The larger an organizational change, the ____________ likely politics will inevitably come into play.

Accepted Answer

The answer of The larger an organizational change, the ____________...

Question 20

The wider the scope of the change and the greater the number of people significantly impacted, the more ____________ it is to implement, sustain, and institutionalize it.

Accepted Answer

The answer of The wider the scope of the change...

Quiz 15: Organizational Change