Question 1

A patient's medical record can best be described as:
A) a legal document that provides a chronological log of care
B) a legal document that is available only to the patient's physician
C) the procedure for a selected care plan
D) public information that may be disclosed during a financial inquiry

Accepted Answer

A patient's medical record is indeed a legal document that provides a chronological log of care, detailing the history, diagnosis, treatment, and outcome of the patient's health issues. It is not solely available to the patient's physician but can be accessed by other authorized healthcare providers involved in the patient's care. It is not merely a procedure for a selected care plan, nor is it public information that can be disclosed during a financial inquiry without proper authorization or specific circumstances that warrant such disclosure.

Question 2

The Joint Commission is a(n):
A) proficiency testing agency
B) accrediting agency for health care facilities
C) agency that administers certifications
D) governmental agency that administers Medicare

Accepted Answer

The Joint Commission is an independent, not-for-profit organization that accredits and certifies nearly 21,000 health care organizations and programs in the United States. Its accreditation and certification are recognized as symbols of quality that reflect an organization’s commitment to meeting certain performance standards.

Question 3

Health literacy refers to:
A) the ability to translate medical terms in foreign languages
B) positive feedback from a health care worker about a patient's health status
C) geriatric patients' outlook on their own health
D) written, spoken, or conceptual knowledge of health issues

Accepted Answer

Health literacy is defined as the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. This includes written, spoken, or conceptual knowledge of health issues, not just the ability to translate medical terms, feedback from healthcare workers, or the outlook of geriatric patients on their own health.

Question 4

"Baby Boomers" are individuals who were born:
A) prior to the mid-1940s
B) from the mid-1940s to 1964
C) from 1965 to 1981
D) from 1982 to 2000

Accepted Answer

Baby Boomers are individuals born from the mid-1940s to 1964, a period marked by a significant increase in birth rates following World War II.

Question 5

Generation Xers are individuals who were born:
A) prior to the mid-1940s
B) from the mid-1940s to 1964
C) from 1965 to 1981
D) from 1982 to 2000

Accepted Answer

Generation X refers to people born from 1965 to 1981, falling between the Baby Boomers and Millennials.

Question 6

Generation Y, or Millenials, are individuals who were born:
A) prior to the mid-1940s
B) from the mid-1940s to 1964
C) from 1965 to 1981
D) from 1982 to 2000

Accepted Answer

Generation Y, or Millennials, refers to individuals born from 1982 to 2000, following Generation X and preceding Generation Z.

Question 7

Veterans or traditionalists are individuals who were born:
A) prior to the mid-1940s
B) from the mid-1940s to 1964
C) from 1965 to 1981
D) from 1982 to 2000

Accepted Answer

Veterans or traditionalists refer to the generation born prior to the mid-1940s, before the Baby Boomers (who were born from the mid-1940s to 1964).

Question 8

Which of the following is one of the work characteristics/perspectives that differs among health care workers of different generations?
A) appreciation of beauty
B) behaviors toward authority figures
C) ability to speak multiple languages
D) ability to use a computer

Accepted Answer

Behaviors toward authority figures vary among different generations of healthcare workers, reflecting differences in attitudes and expectations related to hierarchy, autonomy, and respect within the workplace.

Question 9

If a non-English-speaking patient is scheduled to have a blood specimen collection, the health care worker should:
A) find an interpreter or other method to communicate the information
B) use sign language to communicate the message
C) use a computer to show pictures of the procedure
D) continue with the procedure knowing that the patient may partially understand

Accepted Answer

Finding an interpreter or using another method to effectively communicate is essential for ensuring the patient understands the procedure, which is crucial for informed consent and patient comfort.

Question 10

What is Braille?
A) system of writing for visually impaired or sightless individuals
B) a sound system that intensifies volume
C) the level of deafness of an individual
D) written instruction booklet for health care procedures

Accepted Answer

Braille is a tactile writing system used by people who are visually impaired. It consists of raised dots that can be felt with the fingertips.

Question 11

Which of the following terms refers to the speed and urgency of one's voice?
A) STAT
B) tone
C) pace
D) volume

Accepted Answer

Pace refers to the speed and urgency of one's voice, indicating how quickly or slowly someone speaks.

Question 12

Which of the following terms refers to the intonation or pitch of one's voice?
A) STAT
B) tone
C) pace
D) volume

Accepted Answer

Tone refers to the quality, pitch, strength, or manner of vocal sounds, including the intonation or pitch of one's voice, distinguishing it from the speed (pace), loudness (volume), or statistical data (STAT).

Question 13

Which of the following terms would communicate a critical patient condition?
A) STAT
B) tone
C) pace
D) volume

Accepted Answer

STAT is used in medical settings to indicate that something needs to be done immediately, often because a patient's condition is critical.

Question 14

According to the National Federation of the Blind (NFB), sightless individuals and individuals with impaired vision or low vision are entitled to:
A) the same rights as sighted individuals and not more
B) use a white cane or guide dog to walk independently
C) have their laboratory tests performed free of charge
D) have access to all parts of the laboratory without asking permission

Accepted Answer

Individuals with impaired vision are entitled to use a white cane or guide dog to walk independently, which is a recognized right to aid their mobility and independence.

Question 15

The space or distance between people during an interaction is called:
A) range of motion
B) area of definition
C) zone of comfort
D) safety zone

Accepted Answer

The term "zone of comfort" refers to the space or distance people prefer to maintain between themselves and others during an interaction to feel comfortable.

Question 16

For most personal interactions among friends and many patient encounters, the most comfortable distance between the individuals is:
A) less than 12 inches
B) 18 inches to 4 feet
C) 4 feet to 12 feet
D) more than 12 feet

Accepted Answer

The most comfortable distance for personal interactions among friends and many patient encounters is 18 inches to 4 feet, which falls within the personal space range. This distance allows for comfortable communication without invading personal space.

Question 17

In a health care setting, which would be the preferred manner to place a caller on hold?
A) Pick up the phone and say, "Hold please."
B) Answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?"
C) Place the caller on hold without speaking to him or her so you can finish the other call faster.
D) Answer the phone and ask the caller to call back later.

Accepted Answer

When placing a caller on hold, it is important to be polite and respectful. The best way to do this is to answer the phone and allow the caller to give the reason for calling, then ask him or her, "May I put you on hold for a few moments?" This way, the caller knows that you are aware of their presence and that you are not simply ignoring them.

Question 18

High-pitched voices are associated with:
A) panic
B) professionalism
C) happiness
D) melancholy

Accepted Answer

High-pitched voices are often associated with panic because they can convey a sense of urgency or alarm.

Question 19

What are "delta checks"?
A) competency checklists
B) manual recording system for laboratory results
C) QC that allows for detection of significant changes in laboratory results
D) QA methodology that allows for the monitoring of mislabeled specimens

Accepted Answer

Delta checks are a quality control measure in laboratory settings that compare current patient results with previous ones to identify significant changes, which could indicate an error or a significant change in the patient's condition.

Question 20

Generational differences can affect the way coworkers communicate with each other.

Accepted Answer

Generational differences often influence communication styles, preferences, and expectations, which can impact interactions among coworkers from different age groups.

Quiz 2: Communication, Computerization, and Documentation

A patient's medical record can best be described as:

The Joint Commission is a(n) :

Health literacy refers to:

"Baby Boomers" are individuals who were born:

Generation Xers are individuals who were born:

Generation Y, or Millenials, are individuals who were born:

Veterans or traditionalists are individuals who were born:

Which of the following is one of the work characteristics/perspectives that differs among health care workers of different generations?

If a non-English-speaking patient is scheduled to have a blood specimen collection, the health care worker should:

What is Braille?

Which of the following terms refers to the speed and urgency of one's voice?

Which of the following terms refers to the intonation or pitch of one's voice?

Which of the following terms would communicate a critical patient condition?

According to the National Federation of the Blind (NFB) , sightless individuals and individuals with impaired vision or low vision are entitled to:

The space or distance between people during an interaction is called:

For most personal interactions among friends and many patient encounters, the most comfortable distance between the individuals is:

In a health care setting, which would be the preferred manner to place a caller on hold?

High-pitched voices are associated with:

What are "delta checks"?

Generational differences can affect the way coworkers communicate with each other.