Resolving customer problems swiftly and practising sound customer relationship management allows sellers to avoid being replaced during which stage of the organizational buying decision process?

Question

Quizplus · Accepted Answer

During the performance review stage, the buyer evaluates the supplier's performance and decides whether to continue the relationship. Swift problem resolution and good customer relationship management can prevent the seller from being replaced.

Resolving Customer Problems Swiftly and Practising Sound Customer Relationship Management