Operational plans and goals are the responsibility of middle managers.
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Q7: Operational planning specifies plans for department managers,
Q8: Providing innovative solutions to customer needs is
Q9: Operational plans and goals are those that
Q10: Planning cannot tame a turbulent environment.
Q11: The mission is the basis for the
Q13: Defining operational goals and plans occurs in
Q14: Strategic goals pertain to the organization as
Q15: Goals are stated in quantitative terms.
Q16: Planning is the act of determining the
Q17: Good managers understand that plans should grow
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