
Three approaches that help managers deal with a turbulent environment are contingency planning, scenario building, and crisis planning.
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Q18: A desired future circumstance or condition that
Q19: Normally, it is the top manager's job
Q20: Tactical goals are specific, measurable results that
Q21: Goals must be set for every aspect
Q22: Goals are most effective when they are
Q24: Most managers believe that they are better
Q25: A key benefit of management by objectives
Q26: Rules are broad in scope, whereas policies
Q27: In a complex and competitive business world,
Q28: Crisis plans define company responses to be
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