Question 1

The official goals of the organization are best represented by:
A) strategic goals.
B) tactical goals.
C) operational goals.
D) competitive goals.
E) none of these.

Accepted Answer

Strategic goals are overarching, long-term objectives that guide and direct the entire organization. They represent the official mission and vision of the organization and provide a framework for decision-making at all levels. Therefore, they are the best representation of the official goals of the organization. Tactical goals are intermediate objectives that support the achievement of strategic goals, while operational goals are more specific and focus on day-to-day processes and activities. Competitive goals are related to outperforming rivals and gaining market share, but they may not reflect the official goals of all organizations.

Question 2

__________ involve(s) building an alliance of people who support a manager's goals and can influence other people to accept and work toward them.
A) Coalition management
B) Management by means
C) Management by objectives
D) Goal setting
E) Operational planning

Accepted Answer

Coalition management involves building alliances of people who support a manager's goals and can influence others to work towards them. This is often necessary when managing projects or implementing changes that require buy-in and cooperation from multiple stakeholders within an organization. Management by means, management by objectives, goal setting, and operational planning do not necessarily involve the formation of coalitions.

Question 3

"We seek to become the premier business school in the West" is an example of a statement you are most likely to find in the organization's:
A) tactical goals.
B) operational goals.
C) mission statement.
D) tactical plans.
E) operational plans.

Accepted Answer

The statement suggests the organization's overall purpose or reason for existence, which is typically articulated in a mission statement. Tactical and operational goals and plans are more specific and focused on achieving the mission.

Question 4

__________ define the action steps by which the company intends to attain strategic goals.
A) Tactical goals
B) Operational goals
C) Tactical plans
D) Operational plans
E) Strategic plans

Accepted Answer

Strategic plans define the action steps by which the company intends to attain strategic goals.

Question 5

A statement of purpose that distinguishes the organization from others of a similar type is known as a(n) __________ statement.
A) goals
B) values
C) income
D) mission
E) competitive-edge

Accepted Answer

A mission statement is a statement of purpose that distinguishes the organization from others of a similar type. It represents the fundamental and unique purpose that sets a company apart from other businesses in its industry.

Question 6

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:
A) mission statement.
B) strategic goals.
C) tactical goals.
D) strategic plans.
E) tactical plans.

Accepted Answer

A mission statement outlines the organization's fundamental purpose and values. This statement about valuing employee diversity aligns with the values portion of a mission statement.

Question 7

The outcomes that major divisions and departments must achieve for the organization to reach its overall goals are called:
A) strategic goals.
B) tactical goals.
C) operational goals.
D) operational plans.
E) strategic plans.

Accepted Answer

Tactical goals are specific objectives that departments or divisions need to achieve in order for the organization to reach its overall strategic goals. These are more focused and short-term compared to strategic goals, which are broad primary outcomes the organization aims to achieve.

Question 8

Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which of the following stages of the organizational planning process?
A) Developing the plan
B) Translating the plan
C) Plan operations
D) Performance management
E) Monitoring and learning

Accepted Answer

Silver Star Automobiles' monthly planning and operational reviews are part of the "Monitoring and learning" stage, where the organization assesses progress and makes necessary adjustments to stay aligned with its goals.

Question 9

Which of the following employees of Good Times Corporation would be primarily concerned with developing tactical goals and plans?
A) Fred, who is a division manager
B) Jeannie, who is on the board of directors
C) James, who is a consultant
D) Brad, who is the CEO
E) Tony, who is a frontline manager

Accepted Answer

Division managers like Fred are typically responsible for developing tactical goals and plans, which are designed to implement the strategic goals set by higher-level management.

Question 10

__________ are broad statements describing where the organization wants to be in the future.
A) Operational plans
B) Tactical goals
C) Strategic goals
D) Operational goals
E) Tactical plans

Accepted Answer

Strategic goals are broad statements about the desired future state of the organization. They provide direction for the organization's overall strategy and help to align all other goals and plans. Operational plans and goals are more focused on specific actions and tasks to achieve the broader strategic goals, while tactical plans and goals focus on specific actions and tasks at the departmental or functional level.

Question 11

__________ are primarily responsible for operational goals and plans.
A) Middle managers
B) The board of directors
C) Consultants
D) Top managers
E) Supervisors

Accepted Answer

Supervisors are primarily responsible for operational goals and plans as they oversee day-to-day activities and ensure that tasks are completed efficiently.

Question 12

Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of:
A) operational goals.
B) tactical goals.
C) strategic goals.
D) operational plans.
E) none of these.

Accepted Answer

Middle managers are responsible for implementing the plans and strategies developed by top-level management. They focus on achieving tactical goals, which are medium-term objectives that support the organization's overall strategy. Operational goals are typically set for lower-level employees, while strategic goals are set by top-level management. Therefore, B is the best choice because it reflects the responsibilities of a middle manager.

Question 13

Which of the following is not a step in the organizational planning process?
A) Monitor and learn
B) Plan operations
C) Translate the plan
D) Develop the plan
E) Plan marketing tactics

Accepted Answer

The organizational planning process typically includes steps such as developing the plan, translating the plan into action steps, planning operations, and monitoring and learning from progress. However, planning marketing tactics is not always part of this process, depending on the specific goals and scope of the plan.

Question 14

The organization's reason for existence is known as the organization's:
A) value.
B) vision.
C) mission.
D) goal.
E) service.

Accepted Answer

The organization's reason for existence is known as the mission. This is a clear statement of what the organization does, who it serves, and how it achieves its goals. A vision is a statement of where the organization aims to be in the future, while goals are specific, measurable objectives that the organization sets for itself to achieve its mission. Values are guiding principles that shape the organization's culture and decision-making, and services are the products or activities that the organization provides.

Question 15

A long-term time frame is most closely associated with:
A) operational plans.
B) tactical plans.
C) strategic plans.
D) mission plans.
E) tactical goals.

Accepted Answer

A long-term time frame typically refers to plans and goals that extend beyond one year, and strategic plans are focused on achieving long-term objectives and vision for the organization. Operational plans and tactical plans are typically shorter-term in nature and focus on day-to-day activities and shorter-term goals. Mission plans and tactical goals are not commonly used terms in business planning.

Question 16

Which of the following is not a performance management tool for executing a plan?
A) Management by objectives
B) Operations map
C) Performance dashboards
D) Single-use plans
E) Decentralized responsibility

Accepted Answer

The answer of Which of the following is not a...

Question 17

Which of the following are described by mission statements?
A) Corporate values
B) Product quality
C) Location of facilities
D) All of these
E) None of these

Accepted Answer

Mission statements often encompass a broad range of aspects about an organization, including its values, the quality of its products, and potentially its operational locations, among other elements.

Question 18

At the top of the goal hierarchy is:
A) strategic goals.
B) tactical goals.
C) operational goals.
D) the mission.
E) employee goals.

Accepted Answer

The mission is the overarching goal that defines why an organization exists and what it seeks to achieve. It guides the development of all other goals and objectives within the organization. Therefore, it is at the top of the goal hierarchy.

Question 19

A program:
A) is smaller in scope and complexity than a project.
B) defines a precise series of steps to attain certain goals.
C) defines boundaries within which to make decisions.
D) is a major undertaking that may take several years to complete.
E) is often one part of a larger project.

Accepted Answer

A program is a major undertaking that may take several years to complete, often encompassing multiple projects and initiatives aimed at achieving long-term goals.

Question 20

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?
A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) None of these

Accepted Answer

First-line supervisors are primarily concerned with achieving operational goals, which are specific, measurable objectives that contribute to the achievement of tactical and strategic plans. Tactical and strategic plans are typically developed by higher-level managers and executives, while the mission statement is a broad statement of the organization's purpose and values.

Quiz 7: Planning and Global Setting

The official goals of the organization are best represented by:

__________ involve(s) building an alliance of people who support a manager's goals and can influence other people to accept and work toward them.

"We seek to become the premier business school in the West" is an example of a statement you are most likely to find in the organization's:

__________ define the action steps by which the company intends to attain strategic goals.

A statement of purpose that distinguishes the organization from others of a similar type is known as a(n) __________ statement.

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's:

The outcomes that major divisions and departments must achieve for the organization to reach its overall goals are called:

Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which of the following stages of the organizational planning process?

Which of the following employees of Good Times Corporation would be primarily concerned with developing tactical goals and plans?

__________ are broad statements describing where the organization wants to be in the future.

__________ are primarily responsible for operational goals and plans.

Sarah is a middle manager at Style Sneakers Corporation. She is most likely responsible for the achievement of:

Which of the following is not a step in the organizational planning process?

The organization's reason for existence is known as the organization's:

A long-term time frame is most closely associated with:

Which of the following is not a performance management tool for executing a plan?

Which of the following are described by mission statements?

At the top of the goal hierarchy is:

A program:

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?