Question 1

Participant observation is a method of study in which:
A) People are surveyed on their views on work and their employing organization
B) The researcher develops a hypothesis to be tested in a controlled environment
C) The researcher becomes a member of the group they are studying
D) A group of people are asked about their attitudes towards specific issues

Accepted Answer

Participant observation involves the researcher becoming a part of the group they are studying to gain a deeper understanding of their behaviors, practices, and cultures from an insider perspective.

Question 2

The creation of a whole that is greater than the sum of its parts is known as:
A) synergy
B) performance effectiveness
C) performance efficiency
D) value-added management

Accepted Answer

Synergy refers to the concept where the combined effect of a group or system is greater than the sum of the individual effects.

Question 3

An effective manager is one who:
A) believes in saving money and time at every opportunity
B) helps others to plan ahead and control their outputs
C) focuses on task performance and human resource performance
D) follows rules and regulations to the letter

Accepted Answer

The answer of An effective manager is one who:
A) believes...

Question 4

What specifies what the individual and the organization expect to give to and receive from each other in the course of their working relationship?
A) exchange theory
B) contribution/inducement theory
C) the offer of employment
D) the psychological contract

Accepted Answer

The psychological contract refers to the unwritten set of expectations and obligations between an employee and their employer. It encompasses what they expect to give and receive in their working relationship, beyond the formal contract of employment.

Question 5

Which of the following is not a course of action associated with violation of the psychological contract?
A) Discussing issues of concern with a manager or other appropriate colleague
B) Remaining silent while hoping that unfavourable circumstances will improve
C) Counterproductive behaviour including slowing work and destroying relationships
D) Beginning our day by checking emails even while travelling abroad

Accepted Answer

The psychological contract refers to the unwritten set of expectations between an employee and the employer. Options A, B, and C are actions an employee might take in response to a perceived violation of this contract. However, D (beginning our day by checking emails even while travelling abroad) is not related to a response to a violation of the psychological contract; it's more about work habits or organizational culture expectations.

Question 6

Which of the following has not been cited as a disadvantage of email communication at work?
A) lack of supportive non-verbal communication
B) ability to communicate easily across world time-zones
C) messages are not easy to withdraw
D) reduction in a person's ability to establish rapport

Accepted Answer

The ability to communicate easily across world time zones is considered an advantage of email communication, not a disadvantage. It allows for asynchronous communication, meaning people can send and receive messages at a time that is convenient for them, regardless of the time difference.

Question 7

Globalisation is the process of:
A) understanding international business strategy
B) becoming more international in scope, influence or application
C) moving across borders to do business
D) acquiring global management skills and competencies

Accepted Answer

Globalisation refers to the process of becoming more international in scope, influence, or application, encompassing a wide range of activities including economic, social, and cultural exchanges across borders.

Question 8

The presence of demographic differences among members of a given workforce is known specifically as:
A) cultural diversity
B) workforce diversity
C) the global workplace
D) internationalism

Accepted Answer

Workforce diversity specifically refers to the presence of demographic differences among members of a given workforce, including but not limited to differences in race, ethnicity, gender, age, sexual orientation, and disability status.

Question 9

In the UK National Health Service what proportion of nurses are 'recent migrants'?
A) More than 5%
B) More than 10%
C) More than 30%
D) More than 90%

Accepted Answer

The answer of In the UK National Health Service what...

Question 10

Which of these statements is correct (based on research findings)?
A) In Scandinavian countries employees prefer participative management styles
B) In Scandinavian countries employees prefer autocratic management styles
C) In Scandinavian countries employees prefer negligent management styles
D) In Scandinavian countries employees prefer macho management styles

Accepted Answer

Research has shown that in Scandinavian countries, there is a strong preference for participative management styles. This approach emphasizes collaboration, team decision-making, and a democratic leadership style, which aligns with the cultural values of egalitarianism and consensus prevalent in these countries.

Question 11

Which one of the following is not a trend in workplace diversity?
A) More women are entering the workforce
B) There is a smaller pool of younger workers
C) Workforce mobility is increasing
D) The size of the workforce is growing more slowly than in the past

Accepted Answer

The size of the workforce growing more slowly is not a trend in workplace diversity; it relates more to demographic and economic factors rather than diversity itself.

Question 12

In Hofstede's classification of culture, Singapore is depicted as exhibiting:
A) low power distance
B) high individualism
C) low uncertainty avoidance
D) low masculinity

Accepted Answer

Singapore is characterized by low uncertainty avoidance in Hofstede's classification, indicating a societal comfort with ambiguity and a flexible approach towards change and risk.

Question 13

Which of the following statements regarding generations X and Y is not true?
A) they expect to have one job throughout their working lives
B) they bring high levels of technical competence to the workplace
C) they are less focussed on pay and security than earlier generations
D) they are increasingly concerned with quality of life issues

Accepted Answer

Generations X and Y, also known as Millennials and Gen X, are more likely to change jobs several times throughout their careers, contrasting with earlier generations who often expected to have one job or work for a single employer throughout their working lives. This reflects a shift in attitudes towards work and career progression.

Question 14

Which of the following is not an advantage of a family-friendly workplace?
A) increased ability to recruit quality staff
B) improved staff morale and performance
C) increased parochialism
D) reduced absenteeism - employees can work knowing their children are safe

Accepted Answer

Increased parochialism is not an advantage of a family-friendly workplace. It refers to a narrow or limited view, which is not beneficial for a workplace aiming for diversity, inclusivity, and broad-mindedness. The other options (A, B, and D) are recognized advantages, such as attracting quality staff, improving morale and performance, and reducing absenteeism due to safe childcare arrangements.

Question 15

The European country offering the most paid paternity leave is:
A) Poland
B) Spain
C) UK
D) Norway

Accepted Answer

Norway offers the most generous paternity leave policies among European countries, providing a significant amount of paid leave specifically for fathers, aiming to encourage shared parental responsibility and bonding with the newborn.

Question 16

Ethical behaviour is:
A) that which is accepted as morally 'good' or 'right'.
B) that which results in more profits for the company
C) that which avoids loss for the company
D) that which motivates employees

Accepted Answer

Ethical behavior is defined by actions considered morally 'good' or 'right' based on societal and professional standards, rather than by the potential for profit, loss avoidance, or employee motivation.

Question 17

Siobhan operates a catering business from home. She perceives that although she is working very hard she is getting a great sense of satisfaction from her work 
Siobhan's psychological contract appears to be:
A) unfair and unhealthy
B) fair and balanced
C) violated
D) driven by money

Accepted Answer

Siobhan's sense of satisfaction despite hard work indicates a fair and balanced psychological contract, where her expectations and the rewards (intrinsic satisfaction in this case) align well with her job.

Question 18

Tina's products are in such demand that she now needs to employ additional workers. She has been told that a key concept when managing others is emotional intelligence. Siobhan's has asked you to provide a working definition of emotional intelligence. Is it?
A) The view that people are primarily motivated by money
B) A commitment to fostering diversity among a workforce
C) A form of social intelligence allowing us to shape our emotions and those of others
D) An acknowledgement of the benefits of teleworking

Accepted Answer

Emotional intelligence is a form of social intelligence that enables individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behavior, and manage and/or adjust emotions to adapt to environments or achieve one's goals. It involves understanding and managing one's emotions and the emotions of others to foster effective communication, overcome challenges, and facilitate interpersonal relationships. Choices A, B, and D do not accurately describe emotional intelligence.

Question 19

Aidan is the manager of a discount store. Following requests from the community and his customers, he has decided to implement an in-store recycling programme. He sent out a memo announcing the new programme and detailing how it would work.
This is an example of his adopting which of Mintzberg's roles?
A) entrepreneur
B) figurehead
C) disseminator
D) resource allocator

Accepted Answer

In this scenario, Aidan is acting as a disseminator, which is one of Mintzberg's managerial roles. This role involves communicating potentially useful information to his team and others in the organization, which is exactly what Aidan is doing by sending out a memo detailing the new recycling programme.

Question 20

Shilpa often works overtime for no pay as she is committed to ensuring her customers' satisfaction. Her manager has grown to expect this behaviour from Shilpa.
Shilpa's behaviour can be categorised under the _____________ component of the psychological contract.
A) contributions
B) inducements
C) organizational commitment
D) job satisfaction

Accepted Answer

Shilpa's behavior of working overtime for no pay due to her commitment to customer satisfaction falls under the "contributions" component of the psychological contract. This component refers to what the employee is willing to offer or contribute to the organization, which in Shilpa's case is her extra time and effort without direct compensation.

Quiz 1: What Is Organizational Behaviour

Participant observation is a method of study in which:

The creation of a whole that is greater than the sum of its parts is known as:

An effective manager is one who:

What specifies what the individual and the organization expect to give to and receive from each other in the course of their working relationship?

Which of the following is not a course of action associated with violation of the psychological contract?

Which of the following has not been cited as a disadvantage of email communication at work?

Globalisation is the process of:

The presence of demographic differences among members of a given workforce is known specifically as:

In the UK National Health Service what proportion of nurses are 'recent migrants'?

Which of these statements is correct (based on research findings) ?

Which one of the following is not a trend in workplace diversity?

In Hofstede's classification of culture, Singapore is depicted as exhibiting:

Which of the following statements regarding generations X and Y is not true?

Which of the following is not an advantage of a family-friendly workplace?

The European country offering the most paid paternity leave is:

Ethical behaviour is:

Siobhan operates a catering business from home. She perceives that although she is working very hard she is getting a great sense of satisfaction from her work Siobhan's psychological contract appears to be:

Tina's products are in such demand that she now needs to employ additional workers. She has been told that a key concept when managing others is emotional intelligence. Siobhan's has asked you to provide a working definition of emotional intelligence. Is it?

Shilpa often works overtime for no pay as she is committed to ensuring her customers' satisfaction. Her manager has grown to expect this behaviour from Shilpa. Shilpa's behaviour can be categorised under the _____________ component of the psychological contract.