Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n):
A) need for change.
B) critical incident.
C) behavioral occurrence.
D) environmental opportunity.
E) SWOT analysis.

Question

Quizplus · Accepted Answer

The rise in customer satisfaction complaints indicates a need for change in order to align with Trophy Trinket's goals in this area. Therefore, option A is the correct choice.

Recently, a High-Level Manager at Trophy Trinkets Noted a Rise