According to Benoit's theory of image restoration, organizations can respond to crisis situations in five ways. These include all of the following, EXCEPT:
A) They can deny responsibility.
B) They can ignore the situation entirely.
C) They can evade responsibility.
D) They can reduce offensiveness of the act.

Question

Quizplus · Accepted Answer

Ignoring the situation entirely is not one of the strategies in Benoit's theory of image restoration. The theory includes denial, evading responsibility, reducing offensiveness, corrective action, and mortification.

According to Benoit's Theory of Image Restoration, Organizations Can Respond