Question 1

The grapevine is an important means of communication that exists in companies. Most of the information passed through the grapevine is:

Accepted Answer

The grapevine can be a powerful tool for communicating within a company. It can be used to spread important business-related information quickly and efficiently. While personal information, gossip, and inaccurate information can also be spread through the grapevine, the most common information passed is business-related.

Question 2

__________ communicationchannels exist outside formally authorized workplace channels.

Accepted Answer

Personal communication channels refer to informal communication among individuals outside of the formal workplace channels. This can include social media, personal email, texting, and other informal methods of communication.

Question 3

Which of the following is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Accepted Answer

Horizontal communication is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements. This type of communication occurs between individuals or groups at the same level in the organizational hierarchy, such as between peers or between different departments. Downward communication refers to communication from higher levels to lower levels, upward communication refers to communication from lower levels to higher levels, and vertical communication refers to both downward and upward communication. Informal communication refers to communication that occurs outside of formal channels or outside of work-related topics.

Question 4

Which of the following is not a formal communication channel?

Accepted Answer

Gossip is not a formal communication channel as it is based on unofficial rumors and is not sanctioned or controlled by the organization. Horizontal, downward, and upward communication are all formal communication channels as they are part of the organizational structure and are used to convey official messages and information.

Question 5

All of the following are advantages of gossip in the organization except:

Accepted Answer

It is not an advantage for gossip to replace formal downward communication as the sole source of information in the organization as it can lead to misinformation and miscommunication. It is important to have a balance of both formal and informal communication channels in the organization.

Question 6

Which of the following links employees in all directions, ranging from the CEO through middle management, support staff, and line employees?

Accepted Answer

The answer of Which of the following links employees in...

Question 7

Good listening requires a high degree of:

Accepted Answer

The answer of Good listening requires a high degree of:
...

Question 8

__________ refers to acquiringand cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

Personal networking involves building relationships and connections with individuals beyond one's immediate work group, who may hold different positions or work in different departments or companies. This can lead to opportunities for collaboration, knowledge sharing, and career advancement. Gossip, fundraising, and network nurturing are not accurate descriptions of this concept.

Question 9

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

Accepted Answer

This is an example of horizontal communication, which takes place between colleagues at the same level within an organization. They are sharing and exchanging information to support each other in their work. It is different from upward or downward communication, which involves the exchange of information between superiors and subordinates. It is also not virtual communication, which typically takes place through electronic means, or decentralized communication, which involves spreading decision-making power throughout an organization.

Question 10

Which of the following is a disadvantage of letters and memos?

Accepted Answer

Letters and memos have a slower feedback loop compared to emails or instant messages, which can hinder communication and decision-making processes.

Question 11

Which of the following is the most familiar and obvious flow of formal communication?

Accepted Answer

Downward communication is the most familiar and obvious flow of formal communication as it refers to the messages and information that flow down from superiors to subordinates. It is the most traditional form of communication within an organization.

Question 12

Upward communication is usually used to communicate information about all of the following except:

Accepted Answer

Upward communication is used to provide feedback, suggestions, and reports on an employee's performance or work-related issues, as well as to address grievances and disputes. However, it is not typically used for indoctrination or to convey financial and accounting information. These types of information are usually communicated through training programs or financial accounting reports respectively.

Question 13

Which of the following statements about social media is true?

Accepted Answer

Most companies today leverage social media platforms for various purposes including marketing, customer service, and internal collaboration, recognizing its importance in modern business strategies.

Question 14

Downward communication is usually used to communicate information about all of the following except:

Accepted Answer

Downward communication typically involves conveying information from higher levels of an organization to lower levels, such as instructions, policies, and feedback. Suggestions for improvement are more commonly associated with upward or lateral communication, where employees provide input or feedback to management or peers.

Question 15

Information typically communicated upward includes all of the following except:

Accepted Answer

Indoctrination is typically communicated downward, not upward. Upward communication typically includes problems and exceptions, suggestions for improvement, financial and accounting information, and grievances and disputes.

Question 16

All of the following are ways managers can improve their writing skills except:

Accepted Answer

Writing lengthy explanations does not necessarily improve writing skills. In fact, it may lead to unnecessary complexity and confusion. It is important to keep the writing clear, concise and focused on the main points.

Question 17

Research indicates that within _____ hours, most people retain only _____ percent of what they've heard.

Accepted Answer

The answer of Research indicates that within _____ hours, most...

Question 18

If Silvia is the sender of a message, what elements of the communication process does she perform?

Accepted Answer

As the sender, Silvia is responsible for encoding the message (putting it into a format that can be transmitted through a selected channel) and selecting the appropriate channel to send the message. While the sender can potentially provide feedback, as they receive feedback from the receiver, this is not a core element of their role in the communication process. Decoding the message is the responsibility of the receiver, not the sender.

Question 19

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Accepted Answer

The presentation given by Jay, a divisional vice president, is an example of downward communication because it involves a higher-level employee communicating with lower-level employees in the organizational hierarchy.

Question 20

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Accepted Answer

Ron is developing a personal communication network, which involves cultivating personal relationships with individuals outside of one's department or immediate work circle in order to create a network of contacts that can be useful in one's professional life. The other options do not accurately describe what Ron is doing.

Quiz 17: Managing Communication