Zachary, a manager at ExecuComp, receives quarterly reports, which track his department's production statistics. However, these reports lack key information regarding reject rates. Which of the following components of the feedback control model needs improvement?
A) Measuring actual performance
B) Establishing standards of performance
C) Analyzing weaknesses and strengths
D) Taking corrective action when necessary
E) All of these

Question

Quizplus · Accepted Answer

The lack of key information regarding reject rates in the quarterly reports indicates a deficiency in "Measuring actual performance," as this step involves gathering and recording performance data, which should include all relevant aspects of performance such as reject rates.

Zachary, a Manager at ExecuComp, Receives Quarterly Reports, Which Track