Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using a(n):
A) performance management orientation.
B) performance measurement approach.
C) customer orientation.
D) learning and growth orientation.
E) organizational strategy approach.

Question

Quizplus · Accepted Answer

Implementing the balanced scorecard solely as a performance measurement tool can lead to a narrow focus on meeting targets and KPIs, without considering the bigger picture of organizational strategy and long-term sustainability. This approach can lead to neglecting other important areas such as employee engagement, customer satisfaction, and innovation, ultimately hindering organizational performance.

Use of the Balanced Scorecard Can Hinder or Decrease Organizational